Senior Territory Account Manager

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Caterpillar's Customer Solutions Core Regions Division has an exciting opportunity as a Senior Territory Account Manager within the Customer Facing Managed Accounts Team.

The Senior Territory Account Manager is a newly created key role within Caterpillar's Customer Solutions Core Division, Customer Facing Managed Accounts Team. This position partners with the Lead Account Manager to execute account plan strategies alongside select dealers in the assigned territory (Canada). The Senior Territory Account Manager applies a Customer Back approach to build local dealer and customer relationships, address customer challenges, and boost machine and parts sales. This role focuses on customers across diverse industries, including construction, quarry, waste, and industrial, ensuring Caterpillar delivers tailored solutions that maximize customer success.

What You Will Do:

• Collaborate and align with the Lead Account Manager to develop and implement account plan strategies, commitments, and solutions for priority accounts and opportunities in Canada with dealers Finning and Toromont.

• Manage key day-to-day dealer and customer relationships through frequent visits and proactive engagement.

• Provide Voice of Customer (VOC) and Voice of Dealer (VOD) insights to influence solutions development and marketing communications.

• Enable machine and parts sales growth through the implementation of strategic solutions tailored to the customer.

• Support the sales funnel (CRM) process for opportunity tracking and pipeline development within the assigned territory.

• Collaborate with the Core Solutions Development organization to ensure customer/market needs and requirements are clearly defined for solutions development and execution.

• Provide consistency with the announcement and messaging of new offerings and solutions to dealers and customers.

• Following organizational policies and procedures and maintaining clear and direct line of communication within the organization to meet customer requirements.

• Achieve business plans through the implementation of machine and aftermarket solutions that support the customers' short-term and long-term strategy.

What You Have:

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions

• Industry Knowledge: Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations

• Decision Making and Critical Thinking: Ability to accurately analyze situations and reach productive decisions based on informed judgment

• Effective Communications: Ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors

• Negotiating: Ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner

• Relationship Management: Ability to establish and maintain healthy working relationships with clients, vendors, and peers.

• Account Management: Ability to manage day-to-day activities, providing services and support to existing clients

• Value Selling: Ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs

Top Candidates Will Also Have:

• Progressively responsible and broad experience in aftermarket and prime product sales/marketing disciplines

• Proven experience building and managing customer and dealer relationships to drive sales and service excellence

• Previous account management experience

• Bachelor's degree or higher

Additional Details:

• Location: Cat district office in Toronto, Ontario or Edmonton, Alberta

• Domestic relocation assistance is available for this role

• Travel 50%-75% domestic is expected, working closely with the customers, dealers and local district teams

• When not traveling, work will be performed from a Cat district office location

Employee Benefit Details

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just a salary because we value your performance.  We offer a total rewards package that provides benefits on day one (medical, dental, vision, RX, and Pension) along with the potential of an annual bonus. Additional benefits include paid vacation days and paid holidays (prorated based upon hire date).

Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment-based non-immigrant and immigrant visas. However, as a global company, Caterpillar offers many job opportunities outside of Canada which can be found through our employment website 

Final Details

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

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Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar. 

Additional Information:

Posting Dates:

Caterpillar is an Equal Opportunity Employer.  Qualified applicants of any age are encouraged to apply

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