Bilingual Sales Support

1 week ago

Mississauga, Ontario, Canada Quantum Management Services Ltd. Full time

Position:
Bilingual Sales Support

Location:
Mississauga (Hybrid)

Salary:
$60,000 - $70,000 (Based on experience)

Job Type:
Full-Time

Our client, a leader in the Canadian food marketplace, is seeking a detail-oriented and proactive
Bilingual Sales Support
to join their dynamic team. This role plays a vital part in supporting the sales department, ensuring seamless order processing, managing customer inquiries, and coordinating across departments to guarantee customer satisfaction from order placement through to delivery.

Key Responsibilities:

-
Process and manage customer orders accurately, following established procedures

  • Answer incoming customer calls and provide support regarding orders, product information, and delivery timelines

  • Coordinate delivery instructions and logistics details for customer shipments

  • Enter transportation and customs invoices into the accounting system when applicable

  • Maintain and update customer records and profiles in the CRM system

  • Enter spot pricing into internal systems as needed

  • Support the sales team with documentation, information requests, and contract balance reviews

  • Assist in handling customer complaints, coordinating with Quality Assurance, and managing product returns, exchanges, and issuing credit notes

  • Verify Certificates of Analysis (COAs) and assist in generating customs documentation

  • Collaborate with QA to fulfill customer documentation needs

  • Ensure compliance with company processes and BRC standards

  • Contribute to strong, ongoing professional relationships with clients

  • Assist with inventory tracking and reconciliation as required

Qualifications & Experience:

-
Must be fluent French and English bilingual

  • Post-secondary education required

  • 3-5+ years of experience in a sales support role ideally within food services

  • Strong organizational and time management skills with keen attention to detail

  • Excellent verbal and written communication abilities

  • Proficiency in Microsoft Office Suite, especially Excel and PowerPoint

  • Experience with CRM systems and ERP software; Sage 300 experience is considered a strong asset

  • Knowledge of logistics, purchasing, accounts payable/receivable is beneficial

  • Self-motivated, able to work independently and contribute to overall team and company success

To apply, please send your resume to Christina Cerra at
.

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