Current jobs related to Bilingual Technical Support Analyst - Mississauga, Ontario - SearchLabs

  • Bilingual Technical Support Analyst

    6 days ago

    Mississauga, Ontario, Canada SearchLabs Full time

    Role: Technical Bilingual (French/English) Support Analyst – Level 1/2Type: ContractLocation: Mississauga      Environment: Remote or Hybrid Role Description:You will be working in a second -linetechnical support role is responsible for providing first/second level technicalsupport to internal users. In this role you will respond to service...

  • Bilingual Credit and Collections Representative

    4 hours ago

    Mississauga, Ontario, Canada Bilingual Source Full time

    Bilingual Credit & Collections Representative (French required)IntroductionOur client is currently seeking a Bilingual Credit & Collections Representative fluent in French and English to join their stable and well-established team in Mississauga. This is a full-time, in-office role ideal for someone who values predictability, structure, and the opportunity...

  • Business Analyst(Bilingual)_Canada

    4 hours ago

    Mississauga, Ontario, Canada Cloud SynApps Inc. Full time

    Position OverviewWe are seeking a Bilingual (French & English) Business Analyst to join our team in Canada. French language proficiency is mandatory. The ideal candidate will play a critical role in bridging business needs with solutions, ensuring that system capabilities align with organisational objectives. This role involves gathering and analysing...

  • Analyst, Operations Decision Support- Bilingual

    4 hours ago

    Mississauga, Ontario, Canada Chartwell Full time

    The OpportunityReporting to the Manager, Operations Decision Support, the incumbent will contribute to the team through thoughtful analysis and reporting experience to ensure the success of departmental projects, goals and objectives. This analyst will support Chartwell's operational business decision making team by providing accurate and timely reporting...

  • Software Support Analyst

    4 hours ago

    Mississauga, Ontario, Canada Synergy IT Solutions Inc. Full time

    Epicor Prophet 21 (P21) Support AnalystAre you an ERP expert who loves solving complex problems and optimizing business workflows? We are looking for a dedicatedEpicor Prophet 21 Support Analystto join our team In this role, you will be the go-to expert for our ERP system, ensuring our national operations run smoothly and efficiently.The Role at a...

  • Technical Support Analyst

    4 hours ago

    Mississauga, Ontario, Canada HRConnects Full time

    Our global client is seeking a hands-on Technical Support Analyst with strong AS400/IBMi experience and a background in financial systems. This role is primarily focused on resolving support tickets within the finance technology ecosystem.Once internal backup capacity is restored, the successful candidate will have the opportunity to participate in global...

  • Application Support Analyst

    4 hours ago

    Mississauga, Ontario, Canada Axelon Services Corporation Full time

    Job Title:Application Support Analyst (Equities Cash Application)Location: Mississauga, ON, CanadaWork Mode:HybridPay: CompetitiveGlobal Financial Firm located in MISSISSAUGA, ON has an immediate contract opportunity for an experienced Equities Cash Senior AnalystYou will need to have reliable internet, computer and android or iphone for remote access into...

  • Technical Systems Analyst

    4 hours ago

    Mississauga, Ontario, Canada Citi Full time US$79,320 - US$110,680

    Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities...

  • Application Support Analyst

    4 hours ago

    Mississauga, Ontario, Canada Citi Full time

    Equities Cash team comprises of Citigroup's electronic execution applications used in Equities including Citi Client connectivity, Venue connectivity, Citi Equities high-touch applications, and Citi Equities Algo systems and focus on the support process and protocols. This team will also be responsible for providing level 1 support coverage for non-equities...

  • Salesforce Developer(Bilingual)_Canada

    3 hours ago

    Mississauga, Ontario, Canada Cloud SynApps Inc. Full time

    Position OverviewThe Salesforce Developer will be responsible for designing, developing, and implementing Salesforce solutions to support business requirements. The role requires 4+ years of Salesforce development experience and a strong understanding of Salesforce platform capabilities and best practices. This position requires mandatory bilingual...

Bilingual Technical Support Analyst

3 hours ago

Mississauga, Ontario, Canada SearchLabs Full time

Role:
Technical
Bilingual (French/English)
Support Analyst – Level 1/2

Type:
Contract

Location
: Mississauga

Environment: Remote or Hybrid
Role Description
You will be working in a second-line technical support role is responsible for providing first/second level technical support to internal users. In this role you will respond to service requests, triage technical issues, and provide technical guidance to internal business customers, escalating more complex issues as required.

The incumbent must be very
customer-centric, organized, and able to work independently.
The role will require scheduled after hours and weekend work on a recurring basis to implement changes and projects that can not be completed during core business hours.

Roles And Responsibilities

  • Respond to English and French user queries via phone, email, chat, or the IT service management solution in a timely and professional manner
  • Log and track all incidents and service requests in ServiceNow
  • Provide first and second-level diagnosis and resolution for hardware, software, network, and application issues
  • Escalate unresolved issues to other Dept Level 2/3 support teams according to escalation procedures
  • Assist with setting up and configuring desktops, laptops, mobile devices, and peripherals using Intune/Autopilot
  • Support user account management including password resets and access permissions
  • Follow up with users to ensure full resolution of issues
  • Document troubleshooting steps, solutions, and user feedback
  • Maintain knowledge base articles and contribute to continuous service improvement

Requirements

  • 3+ years of experience in an IT support/Helpdesk role with level 2 duties
  • Bilingual in English and French – Excellent oral and written communication skills in both languages.
  • Solid understanding of Windows operating systems, Windows 11
  • Strong understanding of Office 365, email clients, and common productivity tools
  • Excellent problem-solving and communication skills
  • Strong customer service orientation and interpersonal skills
  • Ability to work in a team environment and follow established processes
  • Post-secondary education in a technical field or equivalent
  • Relevant certifications (e.g., CompTIA A+, ITIL Foundation) would be considered an advantage
  • Experience with ServiceNow and remote support tools would be considered an advantage