Lead Account Technical Strategist

Job Description Summary

More than 100 million users around the globe rely on Cloud Software Group

(CSG) to help them adapt, transform, and meet the challenges facing every

modern enterprise across private, public, managed, and sovereign cloud

environments. We enable our customers to evolve, compete, and succeed

by leveraging our software franchises for and across data, automation, insight,

and collaboration.

The Lead Account Technology Strategist (ATS) is responsible for strategic

technical engagement with our customers' business and IT decision-makers.

Leading the end-to-end customer journey, as a trusted advisor, the Lead ATS will

develop a Cloud Software Group (CSG) technology roadmap to achieve

customer's business and IT goals, identify opportunities that increase value

creation, provide technical expertise that informs and impacts value creation,

develop value propositions essential to increased customer consumption and

adoption, and utilizing a superior customer focus to facilitate ongoing

partnership and customer retention. As a Lead ATS you will seek to forge new &

innovative technological solutions that can be implemented and adopted to solve

complex business problems for some of the largest organizations in the world.

Primary Duties/Responsibilities



Develop strategic partnerships and build trusted relationships with

customers, technical stakeholders, and decision-makers, typically at

senior levels across the customer's organization

 Fully integrate with customers, maintaining essential relationships

across all levels through regular and consistent communication.

 Possess a comprehensive understanding of customers' highly dynamic

and constantly changing environments and create strategic plans that

align with customers' future goals.

 Provide technical thought leadership and articulate industry trends and

insights, serving as a trusted technology advisor both internally and

externally.

 Orchestrate technical engagement and resources to ensure customer

needs are met, navigating a landscape filled with various technologies

and compatibility factors.

 Overcome technical and competitive objections, accelerating the

technical evaluation component of the adoption cycle.

 Assess the potential application of products to meet customers'

business needs and demonstrate the value of solutions provided,

ensuring high customer satisfaction and minimizing churn.

 Conduct product demonstrations and technical presentations remotely

or at customer locations, driving adoption and consumption in

collaboration with Customer Success and internal stakeholders.

 Engage in continuous discovery, bringing in resources such as SAs,

PSEs, and PMs for demonstrations and discussions on new features,

and adjust strategies as needs and goals change.

 Build complex, multi-product proof of concept solutions for customer

evaluations as part of and adoption process.

 Manage various customer concerns, from licensing to wide-scale

product needs, and coordinate with internal senior leaders and SMEs to

ensure seamless service and resolution.

 Conduct regular case reviews, anticipate issues before they arise, and

consistently engage with customers to ensure their environments are

running optimally.

 Keep thorough records of all customer interactions, current use cases,

potential future use cases, overall technical strategy, and any projects in

Salesforce, ensuring preparedness for internal reviews and updates to

leadership.

 Serve as an external spokesperson and evangelist for the company's

vision and associated technologies.

 Provide regular and efficient updates on assigned accounts to Sales

and Customer Success management, consistently contributing to the

broader team's technical mindshare.

 Present and communicate effectively at an executive level to multiple

customers and prospects.

 Own or collaborate on initiatives impacting their immediate vertical,

such as go-to-market strategies, and positively influence opportunities

beyond their own assigned account set.

 Maintain a solid understanding of competitive technologies and how to

position to "win."

 Provide thought leadership for the team, providing feedback and ideas

on best practices

 An experienced leader on the team, responsible for creating and sharing

innovative use cases and go-to-market strategies, continuously

adapting to and capitalizing on changes in the tech industry.

 Capable of mentoring and leading other ATS professionals, fostering a

culture of collaboration, innovation, and continuous improvement.

 Strong ability to work across different departments (e.g., sales, product

development, marketing) to align efforts and drive strategic initiatives.

 Quickly adapts to changes in the technology landscape, using them as

opportunities to create new business value for customers.

 Possesses a deep understanding of the industries in which their

customers operate, including key trends, challenges, and regulatory

environments.

 Take ownership of outcomes, hold themselves and others accountable

for delivering commitments and achieving strategic goals.

 Proven track record of driving significant revenue through strategic

upselling, cross-selling, and new business development

 Expertise in aligning technology solutions with the customer's broader

business strategy, ensuring that technology investments drive tangible

business outcomes.

 Assist in projects and initiatives outside the ATS organization that help

drive GTM strategies and product development and direction

Qualifications (knowledge, skills, abilities)



Understanding CSG's competitive domain and technologies.

 Broad understanding of the following:


DaaS / VDI

 Applications

 Enterprise Browser

 Enterprise Mobility Management

 Networking

 Enterprise Security

 Data Management


Data Analytics

 Passion for technology and innovation, and a proven "forward thinker."

 Strong understanding of business processes and their implementation

into enterprise applications

 Analytical and negotiation skills, particularly at the C-level

 Ability to quickly grasp and distinctly explain technological and

business concepts

 Ability to evaluate and develop the existing teams and reshape them as

necessary while mentoring and inspiring the team

 Track record of consistently delivering revenue numbers and

supporting accurate forecasts while maintaining a focus on team

development and growth

 Ability to work independently with limited oversight

 Prioritizes and manages many diverse tasks, objectives, and risks

 Excellent oral and written communications skills, as well as excellent

presentation skills

 Possesses a high level of product solution knowledge

Requirements (Education, Certification, Training, and Experience)



Bachelor's degree or equivalent experience required

 7+ years experience in post sale implementation, architecture and/or

presales technical roles

 Ability to travel


The following certifications are beneficial but not required.

 Citrix Certified Expert Virtualization (CCE-V), Citrix Certified

Professional – Virtualization, Citrix Virtual Apps and Desktops Service

on Citrix Cloud Certified (CC-VAD-CC), Citrix Virtual Apps and Desktops

Service Integration with Microsoft Azure Certified (CC-VAD-MA) or

Virtual Apps and Desktops Service Integration with Amazon Web

Services Certified (CC-VAD-AWS)

 Microsoft Certified Azure Administrator, or Azure Solutions Architect

 AWS Certified Cloud Practitioner

 Google Associate Cloud Engineer

 Updated Security Certifications

Compensation may vary depending on your location and qualifications, including job-related education, training, experience, licensure, and certification. Certain roles are eligible for additional rewards, including annual bonus and sales incentives, depending on the terms of the applicable plan and role as well as individual performance. In Canada, the expected compensation range for this role is: $123,397-$173,397 Benefits may vary depending on the nature of your employment with Cloud Software Group and the country where you work. Canada-based employees are typically offered access to healthcare, dental, life insurance, disability benefits, pension, among others. This requisition is for an existing vacancy and has no specific deadline for completion. Cloud Software Group is an equal opportunity employer. We do not require Canadian work experience as a prerequisite for employment and welcome applications from all qualified individuals.

About Us:

Cloud Software Group is one of the world's largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done — from anywhere. Members of our team will tell you that we value passion for technology and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap - a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud.

Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications.

If you need a reasonable accommodation due to a disability during any part of the application process, please contact us via the Bridge portal for assistance.