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Technical Account Manager

3 weeks ago

Remote, Canada Flinks Full time

**About Flinks**

Flinks is driven by the belief that data should belong to the consumers.

We enable the open, consent-based exchange of financial data while empowering businesses to connect their consumers with the services they want. Flinks connects to over 250 million financial accounts, and is trusted by hundreds of world-class companies. Flinks helps them to digitize their processes, improve their user experience, and reduce delinquency.

**About the team**

The Technical Account Management team’s goal is to provide a high level of technical expertise and customer service, ensuring the client's success and satisfaction with the company's technology solutions. The TAM team also acts as a liaison between the client and the company's engineering and product teams, while being the technical reference and support for the Revenue team from prospecting to the customer's daily operations. In addition, the TAM team proactively monitors the client's technology environment and provides recommendations for future improvements and upgrades.

**What you'll be doing**
- Troubleshooting
- Identifying gaps, integration optimization opportunities, and delivering technical solutions to our customers’ development and/or product teams
- Researching, diagnosing and troubleshooting integration issues
- Interacting directly with customers to fully understand the root cause of their technical issue and present solution options
- Monitoring
- Drive collaborative approaches with external teams for complex integration, and internal teams for roadblocks removals
- Document technical knowledge in the form of process flows and manuals (internal) and produce complementary articles to our public documentation
- Pre-Sales
- Provide hands-on technical support to Sales team during pre-sales process to determine integration capabilities
- Set-up testing environments and provide support during evaluation period
- Post-Sales
- Provide exceptional customer service to clients regarding integration, product/feature/fix implementations and technical issue resolution
- Follow standard operating procedures and properly escalate unresolved issues to correct internal resources while managing the customer’s expectations regarding: delivery and support
- Properly prioritize/multitask customers and manage several open issues at one time

**Who you are**
- Documented and direct experience with API infrastructure and technical products
- Experience with delivering the most efficient and intuitive integrations; with foresight into growth opportunities and potential problems
- Several years of experience in managing customer expectations and support.
- Results-oriented, driven, and autonomous
- Coding skills/background not required

**The Interview Process**
- Talent Acquisition Lead
- Manager of Technical Account Management
- Head of Client Management / VP of Sales

If we’ve piqued your curiosity, you can check out our Constitution Act to find out more about Flinks’ origins, values and culture.