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Client Care Specialist

2 weeks ago

Airdrie, Alberta, Canada Stephen Cleaners Full time

Stephen Cleaners is excited to announce that we are growing our team We take pride in what we do, the quality of service, product we provide, our work environment and team culture.

Stephen Cleaners is a locally owned business that specializes in our client needs for high quality dry cleaning. For over 63 years we have made our clients dry cleaning, wash and fold, household items, wedding attire and alteration needs our TOP priority. Our team prides itself on attention to detail, reliability, and building long-term relationships with our clients.

As a Client Care Specialist, you will be the first point of contact for our customers. Your role is to ensure every client feels valued, supported, and confident in the services we provide. You'll handle inquiries, manage orders, and deliver a seamless customer experience from drop-off to pick-up.

Key Responsibilities

  • Greet customers warmly and assist with garment drop-off and pick-up
  • Provide knowledgeable guidance on services, pricing, and garment care
  • Handle client inquiries via phone, email, or in-person with professionalism
  • Maintain accurate records of orders and payments
  • Coordinate with cleaning staff to ensure timely service delivery
  • Resolve customer concerns with empathy and efficiency
  • Uphold cleanliness and organization in the retail space

Qualifications

  • Strong communication and interpersonal skills
  • Previous customer service experience (retail, hospitality, or similar) preferred
  • Ability to multitask and stay organized in a fast-paced environment
  • Basic computer skills for order entry and payment processing
  • Positive attitude and team-oriented mindset

What We Offer

  • Competitive hourly wage
  • Flexible scheduling options
  • Employee discounts on dry cleaning services
  • Supportive team environment with opportunities to grow

If this sounds like a role you feel you would excel at, submit a brief cover letter and your resume and give us the opportunity to get to know each other,

Job Types: Part-time, Permanent

Pay: $15.00-$18.00 per hour

Work Location: In person