Client Care Manager

Job Overview

We are seeking a Dynamic and Compassionate Client Care Manager to lead our patient-centered services within a fast-paced healthcare environment. This vital role involves coordinating comprehensive care plans, ensuring seamless communication between patients, families, and healthcare providers, and promoting optimal health outcomes.

The ideal candidate will possess a strong background in acute and post-acute care settings, demonstrating expertise in managing complex cases across diverse medical disciplines. The successful individual will have 3–5 years of relevant experience, strong managerial capabilities, and exceptional critical-thinking and clinical skills.

Requirements:

• 3–5 years of experience in a clinical or care-management role
• CRNA registration and an active LPN license
• Strong managerial and leadership skills
• Excellent critical thinking, clinical judgment, and problem-solving abilities
• Ability to take initiative and work self-sufficiently with minimal oversight

Duties:

• Develop and implement individualized home-care service plans in collaboration with clients, families, and clinical teams, ensuring alignment with provincial health guidelines and organizational policies.
• Conduct comprehensive client assessments, including vital signs (where applicable), functional status, social determinants of health, and review of medical history to determine service needs.
• Coordinate hospital discharge planning by arranging appropriate community supports such as home-care nursing, PSW services, rehabilitation, and medical equipment to ensure seamless continuity of care.
• Collaborate effectively with multidisciplinary teams including nurses, physicians, social workers, occupational/physiotherapists, and mental-health or infectious-disease specialists.
• Manage intake and referral processes for home-care services and clinic programs, ensuring timely, accurate collection and documentation of client information.
• Support utilization and service-allocation decisions to optimize resources while meeting provincial standards and maintaining high-quality patient care.
• Maintain accurate electronic health records (EHR/EMR) in accordance with Canadian privacy legislation (PHIPA, PIPEDA), ensuring secure handling of personal health information.
• Communicate with clients, families, and healthcare providers to provide education, clarify care plans, and support clients across diverse age groups, including pediatric and geriatric populations.
• Assist with coordination of complex cases, including clients with chronic disease management needs, infectious disease precautions, behavioural health concerns, or specialized home-care requirements.

Skills:

• Strong knowledge of Canadian healthcare systems, community care pathways, home-care services, and case management principles.
• Experience performing client assessments, interpreting clinical information, and identifying appropriate levels of care and support.
• Understanding of outpatient clinic workflows, community health programs, and coordination of post-acute or transitional care services.
• Proficiency in documentation and medical terminology, including interpreting physician notes, diagnostic information, and multidisciplinary reports.
• Experience with discharge planning, resource utilization, and coordination with provincial home- and community-care organizations (e.g., OHTs, provincial health authorities).
• Excellent communication and interpersonal skills for working with clients, families, and multidisciplinary healthcare teams.
• Knowledge of Canadian privacy and health-information standards (PHIPA, PIPEDA) and best practices for managing electronic medical records.
• Ability to support complex client needs involving chronic diseases, infectious disease protocols, behavioural health, or specialized care pathways.
• Demonstrated ability to function within varied healthcare settings, including community clinics, outpatient programs, and collaboration with hospital teams.

Job Types: Full-time, Part-time

Pay: From $27.00 per hour

Expected hours: 22.5 – 37.5 per week

Benefits:

• Dental care
• On-site parking
• Paid time off

Work Location: In person