Assistant General Manager

Niagara Falls, ON7500 Lundys Ln, Niagara Falls, ON L2H 1G8, Canada

It's fun to work in a company where people truly BELIEVE in what they're doing

We're committed to bringing passion and customer focus to the business.

We are looking for an Assistant Manager to join our team As an integral member of our team, this position will be responsible for assisting in the oversight of club operations to ensure an exceptional "Judgement Free" member experience. The Assistant Manager will work closely with the Club Manager to build a positive and enthusiastic team atmosphere as well as a financially successful club.

Essential Duties and Responsibilities

• Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests, and ensuring staff follows superior customer service guidelines.

• Assist with Staff Management and provide backup support to Club Manager as needed.

• Assist in scheduling and supervising staff to ensure that all shifts are regularly covered.

• Ensure staff is providing a superior customer experience at all times.
• Assist in resolving or escalating employee issues or concerns.
• Assist in approving and processing weekly club payroll preparing necessary paperwork in a timely manner.

• Provide backup support as needed for any employee who is absent.

• Lead by example with involvement in all front desk related activities.

• Greet members and guests, providing exceptional customer service to ensure that everyone feels welcome

• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system, tour and sign up new members, log amenities and communicate updates or events to members and guests.

• Facilitate all member requests and help to resolve any member issues and questions.

• Assist in overseeing cleanliness and maintenance of facility.

• Keep the front desk area and lobby clean and orderly.

• Participate in regular facility cleaning and club upkeep such as mopping up skills, trash removal, cleaning windows and mirrors, and re-racking weights.

• Oversee the safety of employees, members and club property by determining when equipment or facilities are in need of repair and communicating to the Facilities and Maintenance team in a timely manner.

• Assist in ordering of supplies using specific budget based on club requirements.

• Assist in tracking various statistics and reports on a weekly, monthly, and annually basis.
• Assist in managing marketing efforts to ensure that all staff are aware and trained on all marketing promotions.
• Other duties as assigned based on club needs.

Qualifications/Requirements

• Must be 18 year of age or older.
• High school diploma/GED equivalent required.
• One to two years of experience working in a customer service environment preferably in a similar gym or retail environment.
• Current CPR Certification required.
• Basic computer proficiency (Microsoft Office Suite).
• Strong customer service and problem resolution skills.
• Solid supervisory, diplomacy and listening skills.
• Hard working, enthusiastic, energetic and a passion for health and fitness
• Ability to work independently as well as part of a team.
• Must have a valid driver's licence, acceptable driver record and must have own reliable means of transportation.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

Taymax Group, LP is a multi-unit franchisee of Planet Fitness, which is one of the largest and fastest-growing franchisors and operators of fitness clubs in North America. Taymax owns and operates over 175 clubs in California, Texas, Pennsylvania, Tennessee, Alabama, Florida, Georgia, and Ontario and the Atlantic Provinces in Canada, and has plans to double its club count over the next 5 years. Taymax is one of the largest and fastest-growing franchisees in the Planet Fitness system, consistently experiencing double digit growth per year. Taymax is backed by Trilantic North America, a New York-based private equity firm managing $9.9 billion of aggregate capital commitments. Taymax has been the recipient of several prestigious awards from the franchisor including Developer of the Year in 2016, 2018, and 2019 and Franchisee of the Year in 2018. Taymax's corporate office is located in Salem, New Hampshire.

With more than 2,000 locations, Planet Fitness (NYSE: PLNT) is one of the largest and most popular fitness chains in the world. Planet Fitness possesses a highly recognized brand in the high-value, low-price segment of the market. Its core mission is to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which it calls the Judgement Free Zone. More than 90% of Planet Fitness stores are owned and operated by independent franchisees, like Taymax.

NOTE: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest in a position with Taymax Group.

Taymax Group is an equal opportunity employer in the terms and conditions of employment. We believe in providing an inclusive and diverse workplace environment and welcome talent from all backgrounds and perspectives. Our success is directly related to our people and as a company, we strive to foster an inclusive and diverse environment where we all work toward our common goal; to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone. This commitment applies to all candidates and employees regardless of race, color, ethnicity, citizenship, place of origin, creed, religion, age, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability and any other protected characteristic.

Taymax Group welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. If you are a person with a disability and require accommodation in order to successfully submit an application, please contact Human Resources at to make an accommodation request.

Note to Applicants: We have been made aware of an increasing number of hiring fraud schemes across numerous platforms. Taymax Group never requires advance payments of any kind for computer equipment or any other purpose at the start of employment. Any request for you to provide payment information during the application process is part of a fraud scheme. Further, we recommend that you do not provide sensitive personal information (SSN, DOB, driver's license number) as part of the initial application process.