Assistant Restaurant Manager

**Restaurant Assistant Manager**

Clifton Hill, Niagara Falls, is an exciting place to work and is one the world’s premier tourist destinations. Niagara Clifton Group, celebrating over 95 years in business, is comprised of several attractions, restaurants, retail locations, and accommodation options. We will continue our outstanding tradition of hospitality and service. We recognize that this is only possible through the efforts of our exceptional team members.

We welcome all who visit and encourage everyone to join us to shop, dine, stay, and play

**Job Summary**:
Reporting to the General Manager, the **Assistant Manager** will assist the operations of the Ruby Tuesday business unit and to provide support and guidance to all Supervisors, Hosts, Servers, Food Runners, Dishwashers, Cooks, and support staff. The assistant manager in this role will be responsible for ensuring that daily operations are sustained and improved as well as ensuring that customer orders are being prepared in an efficient and accurate manner by the team.

**Start**: ASAP.

**Shifts**: Days, afternoons, weekends, and holidays.

**Job Type**: Full-Time.

**Compensation**: $38,000 to $42,000 annually, commensurate with experience, plus health benefits.

**Why Choose Niagara Clifton Group Team?**
- Working in the heart of the Niagara Falls tourist district - right on Clifton Hill
- Opportunity to work in a fun location where you can feel like you are part of a winning team.
- Discounts on retail, food, and attractions.
- Experienced and supportive management team.
- A safe and healthy work environment.

**Responsibilities**:

- OPERATIONS_
- Direct and control the day-to-day operations of the business unit;
- Maintain profitability of business unit with an understanding of financial reports, inclusive of profit and loss reports, inventory costs (food, beverage, utility, and supply), and labour costs;
- Maintain inventory levels to ensure all regularly offered items are available for customers;
- Ensure strict inventory controls on all products, which will include counting inventory, auditing, and spot checking;
- Maintain strict cost controls to minimize loss;
- Ensure diligent cash and point-of-sale controls and adhere to strict cash management procedures;
- Schedule labour to align with business sales levels and operational needs;
- Ensure staff keep sales and work counters clean and tidy during and between customers;
- Correct unsafe practices or conditions; and
- Remain current with legislation to ensure compliance with food handling and alcohol sales.
- SALES_
- Encourage a fun and safe atmosphere for customers;
- Organize promotional activities and events for the business unit to drive sales;
- Knowledge of entire restaurant and bar offerings; and
- Knowledgeable of products and services offered throughout the entire property in other business units.
- MANAGEMENT_
- Oversee productivity, task execution, and customer service of all employees;
- Evaluate all employees to provide timely training, coaching, feedback, and correction.
- Complete and maintain all required paperwork and reporting;
- Educate and train employees to meet all company standards and safety guidelines;
- Maintain a professional, positive, and friendly attitude towards customers and resolve customer complaints and disputes;
- Ensure open lines of communication with General Manager; and
- Perform other duties as assigned by Niagara Clifton Group Operations.

**Qualifications**:

- EXPERIENCE _
- 3+ years of restaurant management experience required or an equivalent;
- Experience in a food service, customer service, or restaurant environments required;
- Experience with controlling financial inputs and outputs required; and
- Minimum 1-year supervisory experience directing work, training, and educating employees preferred or an equivalent.
- KNOWLEDGE_
- High school diploma required;
- Post-secondary diploma or degree in a related field preferred;
- Smart Serve certificate preferred; and
- Food handling certificate preferred.
- SKILLS_
- Managerial skills;
- Planning and analytical skills;
- Leadership and coaching skills;
- Strong communication skills;
- Self-motivated, team leader with organizational skills;
- Exceptional customer service skills;
ABILITIES
- Must be able to stand at workstations for extend periods of time;
- Ability to prioritize and multi-task in a fast-paced environment;
- Ability to work in a fast-paced environment;
- Ability to be organized and to set priorities while meeting deadlines and managing interruptions;
- Ability to identifying challenges and proactively problem solve;
- Ability to work as part of a diverse team that embraces differences of opinions; and
- Ability to remain professional is all circumstances.
- Available to work varied schedules (days, afternoons, evenings, weekends, and holidays) to support the hours of operation.

**How to Apply**:

- Niagara Clifton Group is an equal opportunity employer committed to building