Bilingual (English and French) Customer Service Representative

1 week ago

Remote, Canada Guest Supply Full time

Must be bilingual - English and French

We are looking for a Bilingual (English and French) Customer Service Representative provides customer and the Sales team support with the sales of hotel and operational supplies. As a front-line service provider to Sysco Guest Supply Canada's customers, you contribute to our success by providing high-quality service by processing customers' orders on a scheduled basis and troubleshooting customers' concerns with regard to their orders and deliveries. You will provide information to our customers regarding Sysco Guest Supply Canada's products and services to ensure satisfaction.

Customer & Territory Manager Support:

  • Answer incoming calls and emails from Sales team. Research and provide information such as estimated time of arrival (ETA), customer history data, order tracking, delivery issues, proof of delivery, etc.
  • Provide the customer with order history information (i.e., item #, quantity, etc.) and pricing.
  • Process orders (including new, cancellation or additions to current orders), invoices, credits/returns and respond to customers' inquiries.
  • Enter and update vendor drop ship orders, including vendor manufacturer ID, cost of goods, color specifications, sizes, etc.
  • Back Orders - If the item is out of stock, check ETA. If not readily available, check the availability of stock to determine if the shipment can wait, needs to be pulled from another Distribution Center or substituted with a replacement item.
  • Research and obtain ETA, proof of delivery, shipment tracking and information on returns and other requests as needed.
  • Prepare and send customer order acknowledgments.
  • Inform Sales team and customer of standard procedures, order status and/or the resolution of problems, if applicable. Follow up, either verbally or in writing to ensure proper customer satisfaction.
  • Keep the Customer Service Manager informed of any important situations, challenges or problems relating to customers or other concerns.
  • Review and resolve issues with customer orders such as delivery issues, shipment discrepancies and backorders. Review and process the Adjustment Request Form or Return Material Authorization following approval. Review any exceptions to Company's standard shipping policies with management.

Qualifications/Skills/Job Requirements:

  • Must be bilingual - English and French.
  • High School diploma or GED required. College degree preferred.
  • 2 years of Customer Service experience, including working knowledge of shipping procedures and practices; inventory control processes, procedures and practices; and inventoried product line specifications (dimensions, weight, etc.).
  • Call Center experience and order management are a plus.
  • Excellent communication (verbal and written), interpersonal and professional interactive skills are necessary to perform at a high degree of proficiency. Ability to effectively present information and respond to questions from suppliers, customers, management and inter-department staff. Capable of working with internal staff from other departments in a proactive and constructive manner.

  • Bilingual (French/english) Customer Service

    6 days ago

    Remote, Canada Canon Canada Full time

    **Bilingual (French/English) Customer Service Representative - Remote** **Monday to Friday 8:30 am to 4:30 pm EST** - Do you have experience working in a customer service role? - Are comfortable spending the majority of your day on the phone? - Do you have basic computer skills? As a Bilingual Customer Service Representative, you will be responding to...

  • Bilingual (French/english) Client Services

    3 days ago

    Remote, Canada Thrive Career Wellness Inc Full time

    **Bilingual (French/English) Client Services Specialist** Thrive’s mission is to help people at all stages of their career. Career wellness is about more than just getting your next job, or even your next promotion. We deeply care about our users’ career paths and work to ensure they have access to great tools to help them Thrive. As a **Bilingual...

  • Bilingual Customer Service Representative

    2 weeks ago

    Remote, Canada Phoenix AMD International Inc. Full time

    We’re looking for a _ **FRENCH - ENGLISH Bilingual Customer Experience Representative** The Bilingual Customer Experience Representative is responsible for handling all communication with the customers of our products & programs, while providing an exceptional experience for them. **Do You...** - Speak and write French and English? - Work well as part of...

  • Bilingual Customer Service Representative

    1 week ago

    Remote, Canada Phoenix AMD International Inc. Full time

    We’re looking for a _ **FRENCH - ENGLISH Bilingual Customer Experience Representative** The Bilingual Customer Experience Representative is responsible for handling all communication with the customers of our products & programs, while providing an exceptional experience for them. **Do You...** - Speak and write French and English? - Work well as part of...

  • Bilingual Customer Service Representatives

    2 weeks ago

    Remote, Canada Scholastic Canada Ltd. Full time

    Scholastic Canada is the country's leading publisher and distributor of children's books in both official languages. For over 60 years, Scholastic Canada has introduced young people to the joy of reading. At Scholastic Canada, we embrace and celebrate diversity in our people, products and ideas. A diverse workforce and inclusive, supportive workplace are...

  • Remote - Bilingual Customer Service Representative

    1 week ago

    Remote, Canada Insight Pest Solutions Full time

    **Position Snapshot: Remote - Bilingual Customer Service Representative** **Job Type**:Permanent Full-Time **Work Schedule**:12:00pm-8:00pm EST (Monday - Friday), averaging 40 hours/week **Compensation**:$17.05 CAD/hour **The Big Picture: Creating Meaningful Connections with Client** On a daily basis, you will be the first point of contact for our clients...

  • BIlingual MomentMaker-French English

    1 week ago

    Remote, Canada TLS - Connecting Voices Full time

    TLS is a brand experience center devoted to supporting a select group of North American brands in delivering their brand promise. Based in London, Ontario we have honed our craft of shepherding customers towards having their needs met and taking customer engagement to a deeper level for over twenty years."We create meaningful interactions by engaging in the...

  • Psychotherapist (Bilingual (French and English)

    5 days ago

    Remote, Canada Allemby Management Group Inc. Full time

    **Behavioural Therapist (Psychotherapist) -English/French Bilingual** **Who we are**: Odyssey Health Services (a division of J Marlin and Associates Inc.), is a dynamic inter-professional team that provides a broad spectrum of services tailored to the individual’s specific difficulties contributing to their disability status from work. Services range from...

  • Bilingual Customer Service Representative

    1 week ago

    Remote, Canada Mega Group Inc. Full time

    Are you ready to be a part of something bigger? As one of Canada’s Best Managed Companies, Mega Group values the talents and abilities of our employees and seeks to foster an open, cooperative, and flexible environment in which employees can thrive. Being a proudly Canadian company means we're always looking for smart, enthusiastic, and passionate team...

  • Bilingual Customer Service Representative

    2 weeks ago

    Remote, Canada ISI Group of Companies Full time

    **Title**:Bilingual Customer Service Representative **Reports To**:Bilingual Customer Service Supervisor **Summary** The Bilingual Customer Service Representative (CSR) is required to provide a high level of customer service to clients at all times while striving to achieve business targets through superior telephone and written communication skills. The...