Bilingual (French/english) Client Services
3 days ago
**Bilingual (French/English) Client Services Specialist**
Thrive’s mission is to help people at all stages of their career. Career wellness is about more than just getting your next job, or even your next promotion. We deeply care about our users’ career paths and work to ensure they have access to great tools to help them Thrive.
As a **Bilingual Client Services Specialist at Thrive**, you will play a key role in supporting the continued growth and success of the Thrive Career Wellness Platform. In this client facing role, you will onboard, train, and continuously engage our Thrive users.
If you genuinely love helping people, this is a fantastic opportunity for you In this role, you’ll meet hundreds of individuals from diverse backgrounds and industries. You’ll build connections and ultimately be supporting many on their path to career wellness. Talk about rewarding work
What you’ll be doing in this role:
- Become a Thrive Career Wellness Platform expert, having a strong understanding of the features and services available to our users
- Supporting Thrive users in understanding elements of their outplacement or career management program
- Hosting 1:1 virtual onboarding meetings with new Thrive users
- Hosting group training sessions on the Thrive platform
- Build customized career wellness programs to include the right balance of career, learning and wellness services to support our users and their goals
- Driving user engagement, activation rates, and onboarding rates
- Be a key part in monitoring, facilitating and improving operational processes and working with our key stakeholders to deliver exceptional services to our clients
- Effectively tracking and reporting on all activity, sharing insight into successes and areas of opportunity
- Participating in the continued development our overall client engagement strategy
- Building internal marketing campaigns to engage our French and English speaking user base
Skills and Experience We’re Looking For:
- Bilingual - proficient written and verbal communication skills in both French and English
- Empathetic customer centricity - you obsess over your customers and seek to understand them in order to solve their problems
- Outcome focused - you’ll work to drive our mission forward
- Proven success and experience in a client facing, sales, or customer service-focused role
- The ability to cater to a wide demographic of individuals with varying career transition and management program needs
- Strong accountability, being able to take full ownership over your work
- Educational background in Business, Human Resources or Communications would be considered an asset but is not a mandatory requirement
Life at Thrive:
- Fast paced, high trust environment with lots of freedom
- Strong opportunity for career progression and mentorship opportunities
- Remote work environment with additional office space in prime downtown Toronto location
Total Rewards Package:
- 3 weeks paid vacation + 1 week holiday shutdown period
- Health Insurance & Wellness Coverage
- Yearly Learning & Development Allowance
- Yearly Workspace Allowance
At Thrive we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer. If you require accommodation at any time during the recruitment process, please let us know.
Applicants must be legally entitled to work in Canada.
**Salary**: $55,000.00-$60,000.00 per year
-
Bilingual (French/english) Customer Service
6 days ago
Remote, Canada Canon Canada Full time**Bilingual (French/English) Customer Service Representative - Remote** **Monday to Friday 8:30 am to 4:30 pm EST** - Do you have experience working in a customer service role? - Are comfortable spending the majority of your day on the phone? - Do you have basic computer skills? As a Bilingual Customer Service Representative, you will be responding to...
-
Remote, Canada Allemby Management Group Inc. Full time**Behavioural Therapist (Psychotherapist) -English/French Bilingual** **Who we are**: Odyssey Health Services (a division of J Marlin and Associates Inc.), is a dynamic inter-professional team that provides a broad spectrum of services tailored to the individual’s specific difficulties contributing to their disability status from work. Services range from...
-
Remote, Canada Guest Supply Full timeMust be bilingual - English and FrenchWe are looking for a Bilingual (English and French) Customer Service Representative provides customer and the Sales team support with the sales of hotel and operational supplies. As a front-line service provider to Sysco Guest Supply Canada's customers, you contribute to our success by providing high-quality service by...
-
Resume Writer
2 weeks ago
Remote, Canada Risesmart Inc Full timeRandstad RiseSmart is hiring REMOTE bilingual French / English Resume Writers to join our Operations team. This is a part-time, remote role with flexible part-time hours (Virtual / Remote, Part-Time, Freelance). **About the Job** As a Resume Writer, you will focus on enabling impacted clients (in French) to find fulfilling work as fast as possible. This...
-
IT Service Desk Bilingual French
2 weeks ago
Remote, Canada Compest Solutions Inc. Full time**IT Service desk French Bilingual** **Location : Remote ( anywhere in Canada )** **Job Description**: **Roles and Responsibilities**: - Receiving end user calls (French & English) - Provide first level resolutions - Ticket creation/Categorization / Prioritization - Ticket escalation to respective Support Group - Incident resolution and recovery -...
-
BIlingual MomentMaker-French English
1 week ago
Remote, Canada TLS - Connecting Voices Full timeTLS is a brand experience center devoted to supporting a select group of North American brands in delivering their brand promise. Based in London, Ontario we have honed our craft of shepherding customers towards having their needs met and taking customer engagement to a deeper level for over twenty years."We create meaningful interactions by engaging in the...
-
Remote, Canada Canon Canada Inc. Full timeCanon has been at the forefront of digital imaging solutions for more than 80 years. We’ve established a diverse culture that’s made us a respected and successful industry leader. Canon’s corporate philosophy is Kyosei: all people, regardless of race, religion, or culture, harmoniously living and working together into the future. We have been...
-
ERP Consultant, Bilingual
2 weeks ago
Remote, Canada BAASS Business Solutions Full time**About BAASS Business Solutions**: **Position Summary**: Our _**ERP Consultant**_ will participate in planning and managing all aspects of ERP implementations: - Lead discovery calls alongside account managers with customers or prospects. - Conduct requirements analysis and solution design engagements. - Provide the initial setup of the ERP system and...
-
Remote, Canada Guest Supply Full timeGuest Supply Canada, une filiale à part entière de Sysco et une division de Guest Worldwide, se spécialise dans la distribution de produits tels que des articles de soins personnels, une gamme complète de textiles, des produits en papier et des accessoires pour chambres d'hôtel destinés à l'industrie du voyage et des loisirs. Guest Worldwide est un...
-
Remote, Canada Strategic Communications Inc. Full timeStrategic Communications Inc. is an award-winning firm that creates and implements campaign and fundraising strategies for charities, non-profits, unions, and political organizations. By helping our clients become more effective in their work, we create positive change in our local and global communities. Our clients tend to be progressive in their values,...