Customer Service Representative

3 days ago

Remote, Canada Canon Canada Full time

**Bilingual (French/English) Customer Service Representative - Remote**

**Monday to Friday 8:30 am to 4:30 pm EST**
- Do you have experience working in a customer service role?
- Are comfortable spending the majority of your day on the phone?
- Do you have basic computer skills?

As a Bilingual Customer Service Representative, you will be responding to calls from our customers in a professional, courteous and timely manner; updating their information in our systems and ensuring that the dispatch team and our Field Service Technicians have all of the required details to provide top notch service to our customers.

We are excited to offer a new and adaptive way of working that provides flexibility in the workforce while maintaining operational readiness By blending remote and in-office work, we are able to take advantage of the independence and flexibility that comes with working from home, and the collaboration, teamwork and sense of belonging that comes from working together face-to-face. Our Workstyle Program offers the best of both situations: structure and sociability with independence and flexibility.

**Key Responsibilities**:

- Ensure issues are thoroughly investigated and determine appropriate action for resolution
- Maintain accurate records and documentation of changes to account information through the CCTS database
- Maintain knowledge and awareness of all company policies and procedures
- Follow all current departmental procedures, processes and methodologies
- Escalate any unresolved customer concerns to the Manager
- Assist on special projects as assigned by the Manager; Other duties as required

**To Succeed, You Will Need**:

- Customer service / call center experience
- Bilingual (French & English)
- Exceptional customer service skills with a strong “customer first” attitude
- Good organizational skills and strong time-management techniques
- Works well under pressure and in a fast-paced environment
- Display high ethics, character and commitment to business policies and decisions
- Display initiative in handling problems, be a team player and support changes

**Why Join?**

**COVID-19 SAFETY PRECAUTIONS**:

- Canon is committed to the health and safety of our employees, customers and communities.

**REMOTE WORK**:
**BENEFITS**:

- Comprehensive health coverage plan that includes medical, dental and vision
- Life insurance, disability and wellness programs
- Vacation, Paid Personal Time and Sick days
- Matching RRSP contribution & Profit Sharing Program
- Tuition Assistance Program for professional continuing education
- Discounts on Canon products, retailers, memberships and more

**EMPLOYEE PERKS**:

- Employee referral program
- Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products.
- Community involvement

Join our team and reap the rewards as we work to take Canon to the next level

  • Customer Service Representative

    1 day ago

    Remote, Canada ChemSpec Canada Full time

    xCustomer Service Representative (Remote – Canada)ChemSpec Canada (Member of the Safic-Alcan Group)Job Type: Full-timeSchedule: Monday to Friday, 8:30 a.m. – 5:00 p.m.Work Location: Remote / Work from HomeCompensation: Competitive salary + benefits + bonus eligibilityAbout the RoleChemSpec Canada is seeking a Customer Service Representative to support...

  • Customer Service Representative

    1 week ago

    Remote, Canada Cégep de Sept-Îles Full time

    As a Customer Service Representative at Cégep de Sept-Îles, you will play a crucial role in ensuring our customers receive exceptional service and support. Your main responsibilities will include assisting customers with inquiries, resolving issues, and ensuring their overall satisfaction. **Requirements**: - 2+ years of experience in a customer service...

  • Customer Service Representative

    1 week ago

    Remote, Canada Threshold Brands Full time

    As a Customer Service Representative for Men In Kilts, a family of Threshould Brands, you will be an essential part of our customer service team, providing exceptional support to both new and existing customers. Your primary responsibilities will include handling inbound calls, scheduling sales & service visits, following up on leads, and managing customer...

  • Customer Service Representative

    1 day ago

    Remote, Canada ZAPinfo Full time

    Company OverviewZapInfo is a cutting-edge technology and application owned by Indeed, dedicated to enhancing customer service experiences through innovative solutions. Our mission is to empower businesses with the tools they need to manage customer interactions effectively.SummaryAs a Customer Service Representative at ZapInfo, you will play a vital role in...

  • Customer Service Representative

    22 hours ago

    Remote, Canada Tmpdirect Full time

    We are seeking a dedicated and customer-focused Bilingual Customer Service Representative (English and Spanish to join our team. The CSR will serve as the first point of contact for customers, handling inquiries, resolving issues, and ensuring a positive customer experience. This role requires strong communication skills, problem-solving abilities, and a...

  • Customer Service Representative

    2 days ago

    Remote, Canada Extend Communications Full time

    At Extend Communications, we stand for integrity, innovation and initiative. Our experience and expertise extend to a variety of industries such as real estate, small businesses, service companies, corporations and governments. We don’t have a one size fits all strategy. We will customize our services to fit your business needs with our cutting-edge...

  • Customer Service Representative

    1 day ago

    Remote, Canada Billyard Insurance Group Full time

    Job SummaryWe are seeking a dedicated and personable Customer Service Representative to join our team. Bilingual skills in English and Mandarin are highly valued to serve a diverse client base. This position offers an opportunity to develop your communication and analysis skills in a dynamic environment.ResponsibilitiesHandle Policy changesAnswering the...

  • Bilingual Customer Service Representative

    11 hours ago

    Remote, Canada Kohl & Frisch Ltd Full time

    **JOB POSTING** **POSITION: Bilingual Customer Service Representative** **STATUS: Full-Time (Remote)** **LOCATION: Kohl & Frisch Limited (Anjou, Quebec**)** **REPORTS TO**:National Contact Centre Manager** **DEPARTMENT: Customer Service** Founded in 1916, Kohl & Frisch Limited has a solid reputation in the healthcare industry that distinguishes it as the...

  • Customer Service Representative

    14 hours ago

    Remote, Canada Drs Gottschling & Stevenson Full time

    OverviewWe are seeking a dynamic and customer-focused Customer Service Representative to join our team. This role is essential in providing exceptional support to our clients, ensuring their needs are met with professionalism and efficiency. The ideal candidate will possess strong communication skills, be proficient in Microsoft Office and computer skills,...

  • CSR - Customer Service Representative

    2 days ago

    Remote, Canada Tarmail Digital Asset Solutions Inc. Full time

    OverviewWe are seeking a dynamic and customer-focused Customer Service Representative to join our team. The ideal candidate will excel in communication, possess strong analysis skills, and be capable of providing exceptional support to our clients. Bilingual abilities in English and Spanish are highly valued, along with experience in data entry, sales, and...