eCommerce Account Manager

Are you a client-centric individual with solid work experience and an understanding of eCommerce shipping logistics? If the answer is yes, this might be a great opportunity for you

The successful candidate will know how to manage their own portfolio of clients, building strong, long-term relationships and providing hands-on support. They'll act as a trusted partner, helping clients navigate the complexities of eCommerce shipping with clarity, confidence, and care.

Your Role as eCommerce Account Manager:

As an eCommerce Account Manager, you will become an integral part of our expanding Account Management department. Your primary responsibility will be overseeing client portfolios, which entails addressing their queries, comprehending their business requisites, and accommodating their specific demands. The ideal candidate will work in-house, ensuring seamless communication with cross-functional teams and fostering collaboration.

• Client Relationship Management: Build and maintain strong relationships with a portfolio of eCommerce clients. Engage with clients in person or virtually to understand their evolving needs and priorities.
• Strategic Planning: Develop tailored shipping strategies that align with their goals and leverage market trends and insights.
• Problem Solving: Respond promptly and effectively to client inquiries, concerns, and issues. Work closely with internal teams to troubleshoot and resolve challenges to ensure client satisfaction.
• Logistics Expertise: Provide strategic guidance and recommendations to partners to optimize eCommerce shipping operations.
• Cross-functional Collaboration: Work closely with internal teams, including Operations, Marketing, and Sales, to ensure seamless execution of client initiatives and projects.
• Reporting: Provide regular internal and external performance reports and opportunities for optimizing shipping solutions.
• Training and Support: Act as the Subject Matter Expert in educating clients on Stallion eCommerce shipping tools, platforms, and best practices.

Qualifications:

• 2 years of hands-on experience in eCommerce and the logistics industry.
• 3 years of experience managing client relations and customer service.
• Strong analytical skills with the ability to interpret data and make strategic recommendations.
• Excellent communication and interpersonal skills.
• Customer-focused mindset with a passion for delivering exceptional service.
• Problem-solving abilities and a proactive approach to challenges.
• Detail-oriented and highly organized.

Additional Requirements:

• Travel may be required for meetings, conferences, and partner visits.

What does Stallion Express do?

Stallion Express ) is a Toronto-based company specializing in B2B shipping solutions for online sellers. With multiple locations in Ontario, BC, and Quebec - our clients range from part-time eBay sellers to bigger eCommerce web stores, shipping hundreds of packages per day We're a dynamic team working towards a common vision: To help Canadian sellers ship parcels at the lowest possible rates. 20,000+ businesses in Canada have already saved over $10,000,000 in shipping costs for over 12 million parcels with Stallion Express.

What's in it for you?

We want you to enjoy doing what you do best, and we promise to give you the autonomy and support to do it in a way that works for everyone - our clients, colleagues, and, most importantly, YOU. Some of the benefits we offer include:

• Flex Time: We offer flexible start times to accommodate your schedule and preferences. This position is based out of our headquarters in Mississauga, Ontario.
• Corporate telecom discount: Access to exclusive discounts for your personal devices.
• Office gym: Our new 1,200-square-foot gym is under construction at our headquarters. It features top-of-the-line fitness equipment designed to support a healthy lifestyle. This exclusive facility will be available to all team members 24/7, providing the perfect space to prioritize your health and wellness whenever it fits into your schedule It will be ready for the team to use by Q2 of 2025

Job Types: Full-time, Permanent

Pay: $50,000.00-$60,000.00 per year

Benefits:

• Company events
• On-site parking
• Paid time off

Application question(s):

• This role is posted for $50,000 to $60,000 per year. Does this align with what you're looking for?
• This is an in-house role based in Mississauga, are you comfortable commuting to the office 5 days a week?

Experience:

• E-commerce: 2 years (required)
• Customer service: 3 years (required)

Licence/Certification:

• Class G Licence (required)

Willingness to travel:

• 50% (preferred)

Work Location: In person