Key Account Manager

**Position Snapshot** **Business area**: Nestlé Purina PetCare Canada **Location**:Mississauga ON located at 2500 Royal Windsor Dr, Mississauga ON L5J 1K8; **Hybrid** **A little bit about us**: As a company made up of pet owners, we believe that pets and people are better together. If you share our passion for pets and you're looking for a career where you can take ownership, collaborate and contribute to challenging, satisfying and meaningful work, then you are the type of person we want at Nestlé Purina PetCare Canada. We are a leader in the pet care and pet nutrition industry, producing Canada’s best loved brands including Alpo ®, ProPlan Veterinary Diets®, Pro Plan®, Purina ONE®, Beneful®, Beyond ®, Dog Chow ®, Cat Chow ®, Fancy Feast®, Friskies®, Tidy Cats®, and many more. Join us in enriching the lives of pets and the people who love them. **Position Summary** We are seeking a Key Account Manager (eCommerce) for our PetCare Division in Mississauga, Ontario, reporting to the Director of e-Business. This role requires a passionate individual to achieve sales objectives, manage the budget and P&L, and strengthen customer relationships. Responsibilities include developing the customer "go to market" strategy, leading retail and media negotiations, enhancing brand visibility, driving online purchases and loyalty, and measuring performance to identify improvement opportunities. The position aims to boost Nestlé Purina PetCare eCommerce sales by anticipating customer needs and adapting strategies to market changes. **A day in the life of a Key Account Manager (eCommerce)** As a Key Account Manager (eCommerce), you will be responsible for: customer management, commercial planning, developing digital marketing strategy, SEO, budget management, competitive business solutions management, sales projections and analytics/reporting. The primary goal is to grow sales, market share and profit for the eCommerce channel. **Key Responsibilities** - Annual Business Planning (JBP): Build and lead full year Joint Business Plans. Responsible for determining the internal/external priorities and leading the negotiation with the customer in consultation with the Director of eCommerce to reach a mutually acceptable agreement that delivers value. - Strategy Development: Formulate and implement a strategic retail and media plan to maximize volume, profit, and share. Leads the integration of eCommerce strategies into channel playbook. - Account Management: Owns and manages the planning and execution of revenue and trade plans to deliver on profit and share expectations. Optimize new product listings and launches with the customer in line with the strategic distribution targets of the organization. Execute both external and internal daily management tasks including, but not isolated to, sales reporting, promotional programs, order management, catalogue availability and marketing optimization. - Forecasting and Supply Management: Accurately forecast volume through market insights and clear identification of risks and opportunities on a monthly cycle. Work with our Customer Facing Supply Chain team to improve internal forecast accuracy and drive operational efficiencies externally with the Director of eCommerce - Market Insight/Analytics: Data-driven decision-making is at the core of successful eCommerce management. Monitor and identify external competitive activity, trends, market issues and opportunities. Analyse the key promotional activities and business trends to understand results, inform strategic decision-making and drive continuous improvement. - Merchandising & Media: Lead development of digital merchandising strategies, product carousels, brand hubs, taxonomy, site architecture, grouping, title strategies and provides support on e-Content. - Search: Leads the planning & execution of best-in-class search strategies, ensuring effective positioning of Purina brands in both paid and organic placements for specified customers while ensuring alignment to corporate search strategy. **What will make you successful?** - 3+ years of experience as a sales leader with a proven track record of delivering business results, within the CPG industry; Pet Category experience is an asset - Should have a solid understanding of eCommerce platforms, digital advertising, and search engine optimization (SEO) to optimize product visibility and drive conversion. - Effective communication, negotiation and strong leadership skills are required to express analytics and deliver presentations to various levels within the organization and externally to customers. - Proficient in gathering data and storytelling to deliver actionable insights. - Advanced computer skills, specifically with MS Word, Excel, and PowerPoint. SAP and Power BI is an asset. - Managing P&L and trade spend is an asset. - Completion of a university degree in Business Administration or any related field (MBA is an asset) - Experience with Power BI (or comparable platform) is requ