Ecommerce Account Manager

3 days ago

Mississauga, Canada Stallion Express Full time

Are you a client-centric individual with solid work experience and an understanding of eCommerce shipping logistics? If the answer is yes, this might be a great opportunity for you

**Your Role as eCommerce Account Manager**:

- **Client Relationship Management**: Build and maintain strong relationships with a portfolio of eCommerce clients. Engage with clients in person or virtually to understand their evolving needs and priorities.
- **Strategic Planning**: Develop tailored shipping strategies that align with their goals and leverage market trends and insights.
- **Problem Solving**: Respond promptly and effectively to client inquiries, concerns, and issues. Work closely with internal teams to troubleshoot and resolve challenges to ensure client satisfaction.
- **Logistics Expertise**: Provide strategic guidance and recommendations to partners to optimize eCommerce shipping operations.
- **Cross-functional Collaboration**: Work closely with internal teams, including Operations, Marketing, and Sales, to ensure seamless execution of client initiatives and projects.
- **Reporting**: Provide regular internal and external performance reports and opportunities for optimizing shipping solutions.
- **Training and Support**: Act as the Subject Matter Expert in educating clients on Stallion eCommerce shipping tools, platforms, and best practices.

**Qualifications**:

- 2 years of hands-on experience in eCommerce and the logistics industry.
- 3 years of experience managing client relations and customer service.
- Strong analytical skills with the ability to interpret data and make strategic recommendations.
- Excellent communication and interpersonal skills.
- Customer-focused mindset with a passion for delivering exceptional service.
- Problem-solving abilities and a proactive approach to challenges.
- Detail-oriented and highly organized.

**Additional Requirements**:

- Travel may be required for meetings, conferences, and partner visits.

**What does Stallion Express do?**

**What’s in it for you?**

We want you to enjoy doing what you do best, and we promise to give you the autonomy and support to do it in a way that works for everyone - our clients, colleagues, and, most importantly, YOU. Some of the benefits we offer include:

- **Flex Time**:We offer flexible start times to accommodate your schedule and preferences. This position is based out of our headquarters in Mississauga, Ontario.
- **Corporate telecom discount**:Access to exclusive discounts for your personal devices.
- **Office gym**: Our new 1,200-square-foot gym is under construction at our headquarters. It features top-of-the-line fitness equipment designed to support a healthy lifestyle. This exclusive facility will be available to all team members 24/7, providing the perfect space to prioritize your health and wellness whenever it fits into your schedule It will be ready for the team to use by Q2 of 2025

**Job Types**: Full-time, Permanent

Pay: $50,000.00-$60,000.00 per year

**Benefits**:

- Company events
- On-site parking
- Paid time off

Schedule:

- 8 hour shift
- Monday to Friday

Application question(s):

- This is an in-house role based in Mississauga, are you comfortable commuting to the office 5 days a week?

**Experience**:

- E-commerce: 2 years (required)
- Customer service: 3 years (required)

Licence/Certification:

- Class G Licence (required)

Willingness to travel:

- 50% (preferred)

Work Location: In person

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