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Key Account Manager

2 weeks ago


Mississauga, Canada The Crump Group Inc. Full time

**Job Title** - Key Account Manager
- Ecommerce

**Department**:

- Sales

**Years of experience** - Minimum 3 yrs.

**Position Type**:

- Permanent

**Who “Crumps” is?**

The Crump Group Inc. is a family-owned and operated premium pet treat manufacturer. Started in 2006, we have successfully established 2 market leading brands (Caledon Farms, Crumps Naturals) distributed throughout Canada and the United States. We are looking for an experienced Key Account Manager to aid in the growth of our brands in Canada and United States.
- Work in a category that is consistently growing
- Target consumers that LOVE their pets
- Impact sales lead strategy for all of North America
- Drive relevance and growth of owned channel ecommerce sales
- Impact community & culture in a positive way.

**What you’ll do**

The Key Account Manager (KAM) is accountable for the achievement of account-specific goals including volume and trade objectives, forecast accuracy, promotional execution, distribution targets, new item speed to shelf. The KAM position is responsible to deliver innovative, fact-based solutions and thought leadership for their retail customers and the broker network. This position is responsible for customer headquarter calls and trade shows, and working with the broker networks on the business.
- Achievement of sales objectives and specific volume/net sales goals through execution of account plans and brand strategies.
- Focus on achievement of optimal AMPS (assortment, merchandising, price, promotion and shelving) by account.
- Manage trade funds to support marketing and promotional plans, determining pricing and distribution and negotiating with key accounts in a direct and in-direct sales environment
- The ability to forecast accurately.
- Develop and deliver customer plans to achieve objectives within budget, and short & long-term solutions through best practice thought leadership.
- Present annual marketing/Business plans to customers and execute plans.
- Collaborate with internal teams to align with brand and category objectives and develop go-to-market retail strategy to deliver execution excellence
- Collaborate with Customer Service, Demand Planning, Finance to manage deductions and supply chain both to deliver goods in timely and efficient manner with on time and in full payment
- Manage broker partners through regular meetings (in person and virtual), scorecard creation and execution and clear communication and follow-up to ensure execution excellence.
- Pre-plan with broker partner by reviewing data and developing customer strategies prior to customer meetings
- Work with broker to provide post-promotional analysis to understand ROI and competitive activity
- Support implementation/execution of all private label initiatives. This includes leading customer calls, organizing internal cross functional team and responsible for meeting customer deadlines
- Develop, execute and manage all Ecommerce strategies with key digital customers (Amazon & Chewy).

**What you’ll bring to Crumps?**
- Expert knowledge of concepts within the sales function and basic knowledge in other areas, such as sales operations, supply chain, and marketing
- Expert knowledge of trade promotion management and customer and business impacts
- Ability to lay out practical and logical assortment plans based on retail space, inventory turn, and sell through
- Ability to tell a holistic story verse taking a transactional approach.
- Demonstrated ability to negotiate and influence outcomes with both internal and external contacts.
- Results Oriented

**Required Experience**:

- A team-player with a winning attitude. One who share best practices and is open to learn from other team members
- A thought leader who leverages data and resources with account and peers.
- Creative and persistent in managing accounts through innovative sales programs and overcoming obstacles
- Goal-oriented: Take initiative to build rapport, establish account-specific plans, and achieve/exceed sales goals.
- An experienced negotiator to accomplish results.
- A strong communicator: Both verbally to build retailer relationships, and in writing to accomplish follow-up. Strong listening skills and adaptability to adjust style and message based on customer cues.

**You have**
- Bachelor’s degree (preferred) or equivalent work experience
- Minimum 3 years relevant experience in key account management within CPG with significant interaction at a Customer Headquarter Level. Existing network of relevant relationships within the Canadian retail marketplace
- Broker management is an asset
- Expert understanding of CPG industry sector and competitive landscape preferred.
- Ability to portray a confident and winning attitude in challenging business
- Excellent verbal and written skills.
- Proficient in Microsoft office, including PowerPoint and Excel, required.
- Previous experience using both trade spend and forecasting systems in a CPG environment
- Trade Show experi