Account Manager

North West Rubber Ltd., was founded in 1968 in Pitt Meadows, British Columbia, Canada.

In the late '60′s and early '70′s, the company picked up scrap tires and buffings from the local area, ground them up, and manufactured rubber mats. These mats were purchased for use in horse and dairy stalls, ice rinks, gyms, and pick-up truck beds. Over the years, the business has grown and changed from a small, regional manufacturer of crude rubber products to a leading, global recycled rubber manufacturer.

Today, North West Rubber is one of the largest rubber mat manufacturers in the world. The company owns and operates manufacturing facilities in Canada (British Columbia, Ontario, & Quebec), in the USA (Texas), and in China. Their products are distributed all over the world.

Purpose of the Role

The Account Manager is responsible for maintaining and expanding relationships with key accounts in the United States within the Commercial & Institutional (C&I) markets. This role combines customer relationship management with strategic growth initiatives to strengthen NWR's position as a leading provider of rubber flooring solutions. The Account Manager will manage day-to-day customer needs, prepare quotes, oversee orders, and proactively seek new business opportunities while delivering exceptional customer experience.

Key Responsibilities

• Manage and nurture relationships with key customers in the U.S., ensuring satisfaction, retention, and long-term partnership growth.
• Identify new business opportunities within existing accounts and pursue expansion into adjacent markets and applications.
• Prepare and manage quotations, ensuring pricing accuracy, margin alignment, and timely order fulfillment.
• Maintain accurate account data and sales activity in Salesforce, tracking opportunities, pipeline status, and forecast accuracy.
• Collaborate with Sales Leadership to develop annual account plans and growth strategies aligned with divisional targets.
• Work closely with purchasing, operations, and facility decision-makers to understand project timelines, product needs, and specification requirements.
• Partner with Inside Sales, Supply Chain, and Marketing teams to ensure product availability, on-time delivery, and promotional alignment.
• Develop a strong understanding of NWR's product portfolio, specifications, and installation best practices to support customer decision-making.
• Stay informed on competitor activity, pricing trends, and project developments within the sport, recreation, and institutional flooring sectors.
• Represent NWR at trade events, product knowledge seminars, and customer sites to strengthen relationships and identify new business opportunities.

Core Values

• Results Focused – Deliver measurable outcomes through disciplined execution and accountability.
• Own It – Take initiative and responsibility for customer outcomes and continuous improvement.
• Respect for All – Foster collaboration and integrity across internal and external partnerships.

Qualifications

• Bachelors degree combined with 2–3 years of account management or business development experience, preferably in building materials, construction, or flooring industries.
• Demonstrated ability to communicate and manage relationships at multiple levels with a level of maturity and professionalism.
• Exceptional time management skills to ensure proactive communication and engagement with key customers
• Strong communication and relationship management skills, with the ability to influence and negotiate effectively.
• Experience using CRM systems (Salesforce preferred) and proficiency in Microsoft Office (Excel, Word, Outlook).
• Strong quoting and analytical abilities; comfortable managing margin and pricing discussions.
• Proven ability to meet and exceed sales targets through both retention and growth initiatives.
• Ability to travel in the U.S times per year)
• Valid passport required.
  

Why Join NWR

At North West Rubber, you'll be part of a dynamic, value-driven team that takes pride in delivering sustainable, high-quality rubber flooring solutions trusted by major sports complexes, institutions, and facilities across North America. This role offers a balance of relationship management, growth opportunity, and cross-functional collaboration in a growing industry.

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