Account Manager

**ABOUT CADENCE FRANCHISING**

Headquartered in Oakville, Ontario, we help franchisors meet and exceed their growth targets, both locally and internationally. We provide strategic consultation, solution implementation, and lead management services to some of North America’s top franchise brands. Experts in CRM and Marketing Automation, we execute custom data management & communications programs for our clients. We are trusted advisors to many franchise industry players with a proven ability to advance the franchise business model in Canada, USA, and beyond.

Our core values are Modern, Dependable, Meticulous, Transparent, and Passionate. It’s important to us that our team is aligned with our core values and mission.

**ABOUT THE ACCOUNT MANAGER**

Reporting to our Account Director, you will manage a portfolio of clients that utilize our franchise development solutions and services. You will cultivate ongoing relationships with clients and agency partners, coordinate internal teams, and oversee complex marketing projects. You will assist with identifying opportunities to improve client success. You are personable and outgoing, and comfortable coordinating internal teams. You are technically savvy, meticulously organized, and exceptionally detail-oriented. You are looking to join a passionate team on a mission to make a difference in the world of franchising.

This is a dynamic role in a fast-growing company for someone with experience in franchise sales, either working for a franchisor or an agency that supports franchisors. We are looking for someone who thinks strategically, communicates effectively, and solves problems naturally. We utilize cloud software to execute custom solutions for our clients. You are required to develop your skills in using our preferred software (Zoho CRM, Act-On Marketing Automation, and Textellent).

Cadence engages in a hybrid work environment consisting of partial work-from-home and periodic in-person meetings at our office located at 2115 South Service Road W, Oakville, ON, Canada.

**ACCOUNTABILITIES & DUTIES**
- Manage client accounts, reporting to our Account Director
- Build strong, trusted relationships with our client contacts
- Support clients with the franchise development programs provided by Cadence
- Develop and maintain an understanding of assigned client’s industries, company culture, products/services, and strategic plans
- Manage inbound requests from clients and assign tasks internally
- Assist with implementing and adhering to workflow processes
- Collaborate with your teammates, managing tasks and milestones
- Lead quality assurance testing on deliverables
- Lead client meetings via Zoom and conduct demos/training sessions when necessary
- Manage monthly report delivery to clients
- Analyze campaign performance and recommend ideas for improvement
- Provide clear, concise, and transparent communication to our leadership team
- Actively strive to improve client retention
- Exercise your creativity and problem-solving to identify upsell opportunities
- Lead internal team meetings via Zoom
- Handle administrative duties as needed

**WHAT YOU BRING TO THE TEAM**
- At least 3 years of experience in a franchise sales role or client-facing account management role supporting franchisors
- Proven ability to thrive in a fast-paced, agency environment
- Ability to build strong, trusted relationships with people over the phone or Zoom
- Ability to lead by example
- Ability to communicate enthusiastically to generate excitement with clients
- Ability to solve problems on the fly
- Strong organization and time management skills
- Exceptional attention to detail
- You enjoy staying ahead of the curve with an interest in emerging technologies
- Committed to continuous learning and personal development
- Bilingualism is an asset but not mandatory
- Online lead generation experience is a nice-to-have

Cadence is an organization focused on results and we are looking for someone who strives for excellence. If that sounds like you, we would love to hear from you

**Job Types**: Full-time, Permanent

**Salary**: $65,000.00-$75,000.00 per year

**Benefits**:

- Casual dress
- Company events
- On-site parking
- Work from home

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- franchise sales: 2 years (preferred)
- account management (specifically supporting franchisors): 2 years (preferred)

Ability to Commute:

- Oakville, ON L6L 5W2 (required)

Work Location: Hybrid remote in Oakville, ON L6L 5W2