Program Coordinator

Company Overview

Be a part of Polycultural Immigrant and Community services Founded in 1993, Polycultural is dedicated to hosting an open and inclusive environment for all. We are a multicultural melting-pot perfectly reflecting Canada's diversity. We are like a family, have a culture filled with care and genuine connection with a very inclusive environment for all. With a diverse range of programs and services, we help individuals and families build a brighter future in Canada. Serving clients from over eight different locations across the GTA and Orangeville in more than 20 languages.

Polycultural offers comprehensive benefits including employer paid Extended Health and Dental, RRSP match, Employee Assistance Program (EAP).

Summary

As a Program Coordinator in the field of Refugee Resettlement, you will be responsible for overseeing and coordinating the duties of the airport team that consists of Workplace Coordinators and On Call Resettlement Counselors, at YYZ, Toronto Pearson Airport.

You will be working closely with the airport team and the Program Manager, and play a vital role in helping refugees integrate into their new communities and rebuild their lives.

Contract to March 31, 2026 with possibility of extension.

Responsibilities:

• Hiring, training and supervising the airport team
• Monitoring and authorizing bi-weekly timesheets/payroll.
• Building weekly schedule for 50-75 staff, ensuring staff presence is commensurate with the arriving clients' spoken languages
• Booking hotel rooms for overnight clients, and making necessary additions/cancellations day or night
• Coordinate the timely processing and updating of Notifications of Arrivals' emails, communicate them to airport team
• Ensure that staff follow proper professional and ethical conduct when dealing with clients, and offer guidance to ensure the quality of service is maintained
• and take all needed actions to remedy identified issues
• Assist the Program Manager to carry out their duties in a timely manner
• Other duties as assigned

Competencies:

Planning & Organizing/ Time Management

Establishes a systematic course of action for self or others to ensure the accomplishment of a specific objective. Sets priorities, goals, and timetables to achieve maximum productivity.

Technical Expertise

Applies and improves extensive or in-depth specialized knowledge, skills, and judgment to accomplish a result or to accomplish one's job effectively.

Professionalism

Thinks carefully about the likely effects on others of one's words, actions, appearance, and mode of behavior. Selects the words or actions most likely to have the desired effect on the individual or group in question.

Self -Management

The ability to manage your own actions effectively and responsibly, well -being and time to achieve organizational goals, self-improvement and personal growth. To maintain an effective work/life balance in response to a stressful, challenging and dynamic work environment.

Drive for Results

Demonstrates concern for achieving or surpassing results against an internal or external standard of excellence. Shows a passion for improving the delivery of services with a commitment to continuous improvement.

Coaching

Works to improve and reinforce performance of others. Facilitates their skill development by providing clear, behaviorally specific performance feedback, and making or eliciting specific suggestions for improvement in a manner that builds confidence and maintains self-esteem. Values the expertise of others and diversity.

Communications

Uses a variety of communication styles and strategies to foster open communications, the exchange of information and discussion on an ongoing basis.

Organizational Understanding

Understands agendas and perspectives of others, recognizing and effectively balancing the interests and needs of one's own group with those of the broader organization.

Qualifications:

• University degree in Social Work, Management, Business Administration, or equivalent combination of education and 3 years' work experience
• Strong knowledge of the social and community services sector
• Experience in supervision, program coordination and delivery
• Experience supervising in a unionized environment is an asset
• Proven management experience with demonstrated capacity to manage a small team in a high pace environment.
• Proven ability to lead and promote a positive and professional team culture.
• Proven program management experience and demonstrated ability to deliver program outcomes on time and to a high standard.
• Excellent communication and interpersonal skills
• Ability to work independently and on a flexible schedule
• At least three years' experience in the supervision of staff
• Strong computer skills with advanced Excel knowledge and databases skills
• Excellent writing skills and strong attention to detail

Other requirements

• A satisfactory Vulnerable Sector Police Check (completed when offer is made)

If you are passionate about making a difference in the lives of newcomers and communities, we invite you to apply for the Program Coordinator position at Polycultural Immigrant & Community Services today

Important Notice to Job Applicants

We strongly advise all applicants to apply for positions only through official and verified channels. Please ensure you are using legitimate links—either from our official website or trusted job platforms. Avoid third-party links or unsolicited messages and never share personal or financial information outside of secure, authorized application portals.

Polycultural reserves the right to post internally and externally.

In support of persons with disabilities, Polycultural asks job applicants with disabilities who require accommodation in the recruitment and selection process, to please advise Human Resources, if contacted for an interview/testing, so that suitable accommodation can be arranged. (In compliance with AODA, 2005, Integrated Accessibility Standards). If you require assistance in sending your resume due to a disability, please contact Human Resources directly.

We thank everyone for their interest in Polycultural; however, only those selected for an interview will be contacted.

Polycultural Immigrant & Community Services hires based on merit and is committed to employment equity.

No phone calls please.

Job Types: Full-time, Fixed term contract

Contract length: 4 months

Pay: $30.00 per hour

Expected hours: 40 per week

Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care

Work Location: In person