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Administrative Receptionist

3 weeks ago


Oakville, Ontario, Canada Cedar Springs Landscape Group Full time

Job Summary:

The Administrative Receptionist serves as the first point of contact for clients and visitors, delivering exceptional customer service while supporting administrative and financial operations for Cedar Springs and its related companies.

This role requires a proactive, detail-oriented individual who can manage multiple tasks, master company systems, and contribute to special projects. Over a three-month onboarding period (Jan-March), the receptionist will transition to independent operation, preparing for a busy season without hands-on oversight.

Key Responsibilities:

Customer Engagement:

  • Greet visitors and handle phone inquiries with professionalism and courtesy using Answer Plus protocols.
  • Develop and maintain in-depth knowledge of active clients (maintenance, snow, design and construction) to provide personalized service.
  • Enter and track leads by service
  • Apply conflict resolution skills to address client complaints or inquiries effectively.

Administrative and Financial Support:

  • Process vendor invoices, credit card receipts, and bank deposits with accuracy in QuickBooks, Excel, and Moneris.
  • Assist with month-end invoicing (1st, 15th, 30th), inventory updates, and contract processing.
  • Maintain and update design schedules and reconcile vendor statements.
  • Participate in weekly Admin/Finance meetings to support operational workflows.

System Proficiency:

  • Utilize company software (QuickBooks, SalesForce, Moneris, Excel) for data entry, reporting, and task management.
  • Ensure accurate input of maintenance contracts and customer data into Excel.

Special Projects and Office Management:

  • Manage office supplies, stockroom organization, and ordering processes for the Oakville office.
  • Contribute to event planning, including logistics and report preparation.
  • Maintain a clean, professional reception area and facility.

Proactive Engagement:

  • Seek opportunities to take on tasks beyond core duties, such as assisting with scheduling or event coordination.
  • Demonstrate initiative by identifying areas for improvement in workflows or office operations.

Qualifications:

  • High school diploma or equivalent; post-secondary education in business or administration an asset.
  • Strong organizational skills and attention to detail, particularly in financial processes.
  • Excellent verbal and written communication skills with a professional phone presence.
  • Proficiency in Microsoft Excel and ability to learn new software quickly (e.g., QuickBooks, Moneris).
  • Ability to multitask, prioritize, and work independently in a fast-paced environment.
  • Experience in customer service or administrative roles preferred.

Success Criteria (5 Points for Success – How the role is measured):

  • Customer Knowledge: Demonstrates comprehensive understanding of active clients (maintenance, snow, design, construction) to provide informed, personalized interactions.
  • Professional Phone Presence and Customer Focus: Maintains a courteous, professional demeanor in all client interactions, both in-person and over the phone.
  • Proactive Engagement: Actively seeks and takes on tasks beyond core admin/finance duties, showing initiative and enthusiasm.
  • Attention to Detail in Finance Processes: Executes invoicing, data entry, and month-end tasks with precision and meets deadlines consistently.
  • Ownership of Special Projects: Takes responsibility for office supplies, event planning, and facility cleanliness, ensuring a professional work environment.

Job Type: Full-time

Pay: Up to $26.00 per hour

Expected hours: 40 per week

Work Location: In person