Bilingual (English - French) Surveyor – Remote (ON, BC, AB)

R.A. Malatest & Associates Ltd. is seeking Bilingual (English - French) Surveyors to support national research projects through high-quality data collection. This fully remote position is ideal for candidates seeking part-time or full-time work, flexible hours, and experience in social research—all from the comfort of home.

Surveyors are responsible for administering telephone interviews, gathering high-quality data, and ensuring culturally aware and linguistically accurate engagement with respondents. You will join a supportive team of supervisors, project coordinators, and fellow data collection staff.

This position is offered on a limited-term contract (3 months) with flexible scheduling. Candidates must reside in British Columbia, Alberta or Ontario.

• Call respondents in English and French to collect information for social research projects.
• Achieve targeted survey completions for assigned studies.
• Maintain accurate, secure, and confidential participant data following Malatest standards.
• Conduct interviews using CATI (Computer Assisted Telephone Interviewing) or other electronic systems.
• Apply cultural awareness and sensitivity in engaging diverse respondent groups.
• Identify and communicate any language-based or cultural considerations that may impact participation.
• Support project teams by providing insights into language-specific outreach or content clarity.
• Perform data entry, data validation, and documentation as needed.
• Attend required training on privacy, security, cultural competence, and survey tools.

• Completion of high school required; post-secondary education in social sciences, psychology, communication, information management, or related fields is an asset.
• Fluency in both English and French (oral and written) is required.
• Experience in customer service, call centres, interpretation/translation, or survey research is preferred.
• Minimum typing speed of 30 words per minute with high accuracy.
• Strong interpersonal communication skills and ability to engage respondents enthusiastically.
• Familiarity with multi-line telephones and computer-assisted interviewing systems.
• Comfort navigating computer systems and proficiency with MS Office and Windows OS.
• Ability to work independently, manage shifting priorities, and meet project targets.
• High level of integrity and ability to manage confidential and/or sensitive information.
• Must be legally entitled to work in Canada and able to obtain a criminal record check.
• Must reside in Ontario, British Columbia, or Alberta.

• Personal Windows computer (desktop or laptop).
• High-speed internet service (minimum 40 Mbps recommended).
• Headset with noise-cancelling microphone (earbuds with built-in microphone acceptable).
• Private, quiet home workspace free from interruptions.

• Fast-paced, deadline-driven environment supporting multiple projects.
• Remote work only; all duties performed online using Malatest systems.
• Standard Survey House operating hours: 7:00 AM to 5:00 PM (local time).
• Shifts range from 3–8 hours, with a minimum of 20 hours/week.
• Some evening or weekend shifts may be required.
• On-call scheduling may occur depending on language-specific project needs.

Submit your resume through our applicant tracking system

Only shortlisted applicants who meet or exceed qualifications will be contacted.

Number of positions = 2 - 5

Use of Artificial Intelligence in Recruitment:

R.A. Malatest & Associates Ltd. does not use artificial intelligence tools to screen, assess, or filter job applications. All applications are reviewed by a human recruiter.

R.A. Malatest & Associates Ltd. is an equal opportunity employer. We welcome applicants from all backgrounds and encourage individuals to self-identify if they belong to one of the four designated equity groups: women, Indigenous peoples, persons with disabilities, and visible minorities.

We are committed to providing an accessible recruitment process. If you require accommodations at any stage of the hiring process, please let us know, and we will work with you to meet your needs in accordance with applicable accessibility legislation.