Property Administration Assistant

JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   What this job involves: JLL is seeking a customer-oriented individual to join the Property Management Team for one of JLL's key national accounts. As the Property Administration Assistant, you will serve as a primary point of contact for clients and tenants in our downtown portfolio, making a lasting impression as the "face" of our organization.In this role, you will play a crucial part in ensuring the smooth operation of our buildings by efficiently handling tenant inquiries and providing exceptional administrative support. Your level-headedness and professional demeanor will be essential in handling sensitive and urgent requests.This is a hybrid position, offering the flexibility of working remotely for two days and in the office, three days/week . If you thrive in a customer-centric role and have a keen interest in property management and real estate, this is an excellent opportunity to grow your career.What your day-to-day will look like:Primarily responsible for answering all incoming inquiries via email, calls and in person including interpreting to whom the caller/writer should be forwarded in order to provide optimal service.Responsible for providing general administrative support and reception duties for Property Management and Building Operations team.Assist in the management of schedules and resource bookings, coordination of tenant maintenance requests, handling calls from both internal and external sources, typing correspondence including letters, memos, forms, cover sheets, policies and procedures, and managing confidential information in a professional manner.Assist in the accurate coding and processing of invoices (AP) in Yardi Voyager and set-up Purchase Orders in YARDI when requestedCollection and distribution of mail.Maintaining the cleanliness of the office common areas such as general kitchen duties, boardrooms, office equipment, etc. and ordering of the office suppliesOrganize and maintain supplies and uniforms for Building Operations team including but not limited to ensuring that supply accounts are up to date and uniforms are appropriately taggedManagement of PRISM and help coordinating work orders with the Building Operations team to completion. Monitor timely and appropriate completion of work order request and provide reporting to Management as required.  Follow-up with tenant to ensure satisfaction.Provide support when other administrative staff are away.Maintain filing system, tenant records, contract binders, manuals and tenant database for addresses and contacts on a regular basis.Other job duties as reasonably assigned.Required Qualifications:1+ years of experience in an administrative role, in real estate or property management industryProficient computer skills.  Microsoft Office – Outlook, Word, Excel, PowerPointExcellent customer service skills with ability to deal with tenant needsPosition continually requires demonstrated poise, tact and diplomacy while handling sensitive and confidential situationsProven organizational and time management skills; able to cope with changing tenant needs and deliver successful results within agreed upon time framesGood verbal and written communication skillsDetail oriented; able to resolve problems using facts and sound reasoningSelf-motivated, professional, and flexible; able to work both independently and as part of a teamPunctual and dependablePreferred Qualifications:Related post-secondary education is an assetExperience with Yardi an asset Estimated compensation for this position: 63,000.00 – 69,825.00 CAD per yearThis range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.Location: On-site –Vancouver, BCIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements.  We're interested in getting to know you and what you bring to the tableJLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.