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Property Management Administrator

7 hours ago

Vancouver BC VB A, Canada House of Wilson Full time

WHO WE ARE

Low Tide Properties is a private real estate investment, development, and management company founded in 2010 and headquartered in Vancouver, Canada. Our mission is to own and manage a diverse portfolio of office, industrial, multifamily-rental, and retail properties, focusing on value creation over time for each property.

WHAT WE DO

We invest in neighborhoods and properties that we know best. Our investment rationale is honed through partnerships with tenants and a deep commitment to each neighborhood. We are incredibly driven and passionate about the opportunities to create a positive impact in the communities we invest in.

Tenant service is our priority, and we are passionate about all things community. Our mission is to transform the neighbourhoods we invest in – we do so thoughtfully, knowing each small action can lead to a great impact. This can mean anything from supporting public art, to participating on the boards of local Business Improvement Associations, to taking pride in keeping our buildings clean and well-lit.

THE ROLE

The Property Management Administrator role works closely with the Property Management team to ensure the operational and administrative functions of the assigned portfolio are running seamlessly. The ideal candidate for this role is people-focused, highly organized, and brings exceptional interpersonal skills.

RESPONSIBILITIES

Tenant Relations

  • Support the property managers and operations team to provide outstanding tenant experience.
  • Compose and send tenant communications at the direction of the property manager or building operator.
  • Track tenant workorders to ensure service requests are rectified in a prompt, effective and cost-efficient manner.
  • Assist with planning tenant events.
  • Support the Property Managers and ensure that all policies, procedures, and operations are conducted effectively.
  • Prepare and distribute tenant letters & notices per the notice requirement in each tenant's lease.

Administration

  • Maintain and update tenant and vendor documentation, including tracking of tenant insurance requirements.
  • Accounting related administrative tasks, including invoice coding, following up on outstanding arrears with tenants, and preparing associated forms for property manager approval (i.e. cheque requisitions).
  • Monitor all workorders that are received and follow-up on outstanding requests each week.
  • Manage Commercial Café access for tenants. Including updating tenant contact forms for new and existing tenants.
  • Update and maintain tenant manuals/guides for each property.
  • Prepare communication materials as necessary.
  • Other ad hoc tasks or projects to maintain optimal property management operations as directed.

QUALIFICATIONS & REQUIREMENTS

  • 1-3 years of experience administering a mixed portfolio of office, industrial, retail, or multifamily properties in the capacity of PM Administrator.
  • Excellent organizational, time management and prioritization skills
  • Solid understanding of business professionalism and the ability to work effectively under pressure within a fast-paced team environment.
  • Exceptional interpersonal and communication skills (both verbal and written) are required.
  • A dedication to providing first-class service, every day, and always striving to do the right thing.
  • Strong computer skills and proficiency in Yardi, MS Teams, Outlook, Excel, Word, and SharePoint applications
  • Strong understanding of business professionalism and the ability to work effectively under pressure within a fast-paced team environment.
  • Exceptional verbal and written communication skills.

WHY JOIN US

The successful candidate will have the opportunity to work alongside a team that is passionate about the company's mission and portfolio. This position provides an expected starting base salary of $65,000 - $70,000, commensurate with experience, along with a competitive benefits package and bonus opportunity. Our benefits are designed to support all facets of your life; employees are provided with a $1,500 annual fitness allowance, employer-paid health benefits, RRSP matching, and extensive opportunities for personal and professional development. We foster open communication in our office and have regular team socials, workouts, and community events.

HOW TO APPLY

Please select the following link to submit your application on our careers page.