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Front Desk Clerk
2 weeks ago
Organizational UnitUniversity of Victoria -> Student Affairs -> Office of the Registrar and Enrolment ManagementLocationUniversity of Victoria - Victoria, BC V8W 2Y2 CA (Primary)Posting Close Date4 November 2025Please note that positions will close at 4 p.m. on the closing date.FTE1.0Salary Grade$4, $4,344.00Additional Posting Information:N/ASalary posted will be pro-rated based on FTE and achieved as per the collective agreement, if applicable.ClassificationPB6Hours of WorkMonday to Friday, 8:30 am - 4:30 pmStart Date11/10/2025End Date2/9/2026Employee Group:CUPE 951 - Termof Hires Needed1CategoryAdministrative and Support ServicesAbout this OpportunityStudent Affairs is committed to creating a vibrant and engaging learning community to inspire and enrich the lives of our students in support of the University of Victoria's vision "to be a university of choice for outstanding students, faculty, and staff from BC, Canada, and around the world". The Student Affairs portfolio includes: Office of the Registrar and Enrolment Management; Wellness, Recreation and Athletics; Campus Engagement; and Student Development and Success.In working to achieve this vision, the Office of the Registrar and Enrolment Management (OREM) places students at the centre of operations and supports students to achieve their academic and life goals. Individual connections with OREM team members and services, as well as interactions with on-line services, contribute to students' growth in knowledge, independence and confidence. Registrarial services strive to directly support students' success in their university studies, campus life and subsequent life pursuits. The range of services provided by the units within the OREM appear at every point in the student life cycle, beginning with recruitment and admissions, all the way through to convocation. Members of the OREM team strive to be consistent in their interpretation, communication and application of regulations, policies and procedures while being both professional and respectful of the diversity and complexity of needs across the university campus. The OREM interacts with staff, students, faculty, university and external community members in order to assist in the delivery of core services that cross operational and departmental boundaries (e.g., registration, class and exam scheduling). It is important that students and our university colleagues are well-informed and well-supported by the OREM and the services offered.Job SummaryThe Office of the Registrar and Enrolment Management (OREM) provides support services to students, parents, faculty, staff, external agencies and the educational community in matters ranging from admission to graduation and beyond. The Graduate Admissions and Records Office (GARO) is a unit within OREMwhich deals with a very high volume of applications and inquiries and a wide variety of graduate student needs.Reporting to a GARO Officer, the Graduate Admissions and Records Front Desk Clerk provides front line customer service (in-person, by mail, over the phone, and by email) for the GARO team by welcoming students and visitors and responding to inquiries with reliable, accurate information. This position refers to the Graduate Calendar, the UVic website, GARO policies, procedures, and other reference materials to answer inquiries and will research or refer to other areas on campus as necessary. The GARO Front Desk Clerk opens, identifies, sorts and distributes campus and external mail; produces letters upon student requests; and inputs and retrieves data from the Banner Student Information System. This position will also process application materials; assist students with online applications and registration; explain tuition and other fees. This position is also responsible for daily cashier duties including reconciliation reports and deposits.The GARO Front Desk Clerk is expected to perform related tasks similar in scope and complexity and provide assistance to support other operational responsibilities within the office.Job RequirementsSkills:Strong attention to detail skillsAbility to prioritize to meet deadlinesFlexibility to adapt to changing priorities, fluctuating tasks and pace in response to operational needsProven ability to multi-task, and handle large volumes of work and frequent interruptions without compromising accuracyDemonstrated ability to work effectively individually or in a team environmentCross-cultural communication and problem solving skillsDemonstrated outstanding customer service approachExcellent interpersonal and communication skills to communicate effectively with applicants, students, faculty and the general public using good judgement and common sense, tact and diplomacySpecialized Knowledge/Education:Previous experience with handling cash and using a point of sale machineStandard office software such as MS Outlook, Word and ExcelExperience:Two years office or receptionist experienceExperience working in a cross-cultural environment preferably in a post-secondary settingExperience working in a university setting, within Banner software, and with the Faculty of Graduate Studies policies would be considered an asset;Territory Acknowledgement: We acknowledge and respect the Lək̓ʷəŋən (Songhees and Xʷsepsəm/Esquimalt) Peoples on whose territory the university stands, and the Lək̓ʷəŋən and WSÁNEĆ Peoples whose historical relationships with the land continue to this day.Equity Statement: UVic is committed to upholding the values of equity, diversity, inclusion and human rights in our living, learning and work environments. In pursuit of our values, we seek members who are eager to actively participate in that shared responsibility. We actively encourage applications from members of historically and systemically marginalized groups.Read our full equity statement here: Accessibility Statement: If you anticipate needing accommodations for any part of the application and hiring process contact: Any personal information provided will be maintained in confidence.What UVic Offers: To learn more click here
