Front Desk Agent/Night Auditor

2 weeks ago

Prince Rupert BC VJ M, Canada Pacific Inn Full time

Job Overview

We are seeking a dedicated and detail-oriented Front Desk Clerk and Night Audit to join our hospitality team. This role is essential in providing exceptional guest services and ensuring smooth operations during scheduled shift. The ideal candidate will possess strong customer service skills, a welcoming demeanor, and the ability to handle various front desk responsibilities efficiently.

Duties

  • Greet and check in guests upon arrival, ensuring a warm welcome and smooth registration process.
  • Handle guest inquiries and resolve any issues or complaints promptly and professionally.
  • Manage multi-line phone systems, directing calls to appropriate departments or personnel.
  • Perform nightly audits of hotel transactions, ensuring accuracy in billing and financial reporting.
  • Maintain an organized front desk area, keeping all materials and information readily accessible.
  • Assist with guest services, including providing information about local attractions, amenities, and services offered by the hotel.
  • Collaborate with housekeeping and maintenance teams to ensure guest satisfaction throughout their stay.

Skills

  • Strong customer service skills with a focus on creating a positive guest experience.
  • Proficiency in phone etiquette, managing multi-line phone systems effectively.
  • Previous experience in a front desk or hotel environment is preferred.
  • Bilingual or multilingual abilities are highly desirable for enhancing communication with diverse guests.
  • Familiarity with hospitality software systems is a plus.
  • Excellent organizational skills with attention to detail in handling guest requests and transactions.
  • Ability to work independently during night shifts while maintaining professionalism and composure under pressure. Join our team as a Front Desk Clerk/Night Auditor and contribute to creating memorable experiences for our guests while enjoying the dynamic environment of the hospitality industry

Job Type: Full-time

Pay: $17.85-$24.19 per hour

Expected hours: 30 – 40 per week

Work Location: In person

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