Marine Service Manager

1 week ago

North Vancouver BC VP H, Canada Ignition Marine Service Full time

About Us:

We are a leading name in the marine and yachting industry, known for delivering excellence in service, repair, and customer satisfaction. As we continue to expand and grow, we are seeking a highly skilled and dynamic Marine Service Manager to join our team.

Position Overview:

The Marine Service Manager will lead our service department with a strong focus on people management, cross-department collaboration, and superior client communication. This role is best suited for an experienced professional with a solid background in the marine industry, exceptional soft skills, and the ability to thrive in a fast-paced and ever-changing environment.

Key Responsibilities:

  • Oversee daily operations of the marine service department, ensuring high standards of service delivery.
  • Manage, coach, and support a diverse team including service supervisors, estimators, technicians, and project coordinators.
  • Work collaboratively across departments such as Parts, Sales, and Canvass to ensure seamless service integration.
  • Review and approve complex repair and maintenance estimates prepared by estimators.
  • Communicate effectively with clients, ensuring transparency, professionalism, and ethical standards are upheld.
  • Maintain high flexibility and adaptability to respond to shifting priorities and urgent service needs.
  • Collaborate with internal stakeholders to streamline workflows and enhance service efficiency.
  • Drive customer satisfaction and support continuous improvement initiatives.

Qualifications & Skills:

  • Proven experience in the marine and yachting industry (service, repair, or operations).
  • Strong computer skills and being able to work with management and quality control softwares.
  • Strong people management and leadership skills.
  • Excellent communication, interpersonal, and client-facing skills.
  • Ability to multi-task and manage work across multiple departments.
  • High adaptability and comfort in a fast-paced, change-driven environment.
  • Deep understanding of service estimation, including the ability to create and review detailed work scopes.
  • Commitment to ethical behavior and high professional standards.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for growth and professional development.
  • Competitive salary and benefits package.
  • A chance to be part of a respected brand in the marine industry.

Job Types: Full-time, Permanent

Pay: From $48.00 per hour

Benefits:

  • Dental care
  • Extended health care
  • On-site parking
  • Vision care

Experience:

  • service advisor: 1 year (preferred)
  • Customer service: 1 year (preferred)

Work Location: In person

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