Service & Office Coordinator

At Premier Lift Equipment, we keep Canada's warehouses moving — safely, efficiently, and with precision. From forklift sales and rentals to full-service maintenance and CSA/MOL compliance, we're known for our reliability, responsiveness, and attention to detail.

We're looking for a Service & Office Coordinator to support and elevate our service operations and customer experience. This role is ideal for someone who thrives in a fast-moving B2B environment, enjoys coordinating people and processes, and wants to grow into broader operational ownership over time.

You'll be the operational link between customers, technicians, service partners, and the management team — ensuring every service call, inspection, rental, and repair runs smoothly and that customers always know what's happening with their equipment.

About the Role

As our Service & Office Coordinator (Service Coordinator), you'll manage scheduling, dispatching, work order administration, and service follow-up while supporting office operations that keep our service, rentals, parts, and sales workflows accurate and on track.

You'll work closely with road technicians and cross-functional partners to keep service delivery smooth, customers informed, and key performance metrics improving over time.

Key Responsibilities

Service Coordination & Customer Communication

• Coordinate and schedule service activities, including dispatching road technicians, tracking jobs, and keeping customers informed.
• Manage incoming/outgoing calls and emails; log customer needs, resolve issues, and route requests to the right team.
• Serve as a primary point of contact for customers and service partners, providing timely updates and follow-ups.
• Open, track, and close work orders within the service management system.
• Communicate daily with technicians and management to prioritize urgent calls and optimize routes.
• Assist with warranty claims, quotes/estimates, and preventive maintenance scheduling.
• Monitor CSA/MOL compliance requirements and ensure inspection documentation is properly filed.

Documentation, Systems & Admin

• Maintain accurate service records, job documentation, rental files, parts usage, time logs, and operational data in cloud-based systems.
• Prepare quotes/estimates for service, parts, and shop jobs; revise as scope or customer needs change.
• Support billing accuracy by ensuring service and rental documentation is complete and up to date.
• Prepare, verify, and close invoices for service, rentals, parts, and shop work; enter and validate vendor invoices.
• Support timekeeping and payroll administration by entering weekly timesheets accurately.

Rentals, Shipping/Receiving & Sales Support

• Process rental requests: confirm availability, prepare paperwork, and support rental start/close-out.
• Handle shipping and receiving, including Bills of Lading, freight coordination, tracking, and delivery logs.
• Create truck sale documentation packages, including warranty forms and customer-ready paperwork.

Performance & Continuous Improvement

• Track KPIs and service performance metrics; report trends and support continuous process improvement.
• Provide general office and administrative support, improving workflows through digital tools, automation, and AI where helpful.
• Take on broader operational responsibilities over time as you learn the business and grow in the role.

Experience & Education

• 3–5 years

of experience in service coordination, dispatch, operations, or customer engagement roles (
B2B strongly preferred

).
- Bachelor's degree in Business Administration, Operations, Hospitality, or a related field preferred.
- Exposure to accounting/finance is an asset, especially around billing accuracy, cash-flow awareness, reporting, and analysis.
- Experience in industrial equipment, maintenance scheduling, or service environments is a strong plus.

Skills & Competencies

• Strong interpersonal and communication skills; confident in customer and partner interactions.
• Highly organized with excellent follow-through and attention to detail.
• Calm, solution-oriented approach to problem solving, even under pressure.
• Digitally fluent — comfortable with cloud platforms, service/operations software, and modern collaboration tools (QuickBooks, SmartService, or similar a plus).
• Analytical mindset with experience tracking KPIs and using data to guide decisions.
• Curious and confident using AI tools and automation to increase efficiency.
• Proactive, accountable, and mindset of planning ahead — not just reacting.

Growth Potential

This is a development-friendly role with clear opportunity to expand into broader operational leadership. You'll be supported and coached directly by Britney, with the expectation that you're teachable, adaptable, and motivated to learn the business from the ground up.

Cultural Fit

We're looking for someone who is:

• Solution-oriented and proactive
• Collaborative and team-minded
• Professional, positive, and reliable
• Aligned with strong service values and healthy team dynamics

Why Join Premier Lift Equipment?

At Premier Lift, you're not just coordinating — you're building reliability. We offer:

• Competitive compensation and benefits
• A collaborative, growth-focused environment
• Direct mentorship and meaningful responsibility
• Opportunities for advancement in a respected, fast-growing company
• Modern tools and openness to AI-enabled ways of working
• The chance to make real operational impact every day

Ready to help keep Canada's warehouses running safely and efficiently?

Let's start a conversation. Apply today at 

.

Job Types: Full-time, Fixed term contract

Contract length: 18 months

Benefits:

• Dental care
• Extended health care
• On-site parking
• Vision care

Education:

• Secondary School (preferred)

Experience:

• Administrative assistant: 1 year (preferred)
• Receptionist: 1 year (preferred)
• Customer service: 3 years (preferred)

Work Location: In person