Medical Office Manager
7 days ago
About the Role:
MediFlex Talent Solutions is hiring a
Medical Office Manager
on behalf of one of our healthcare clinic clients. This is a leadership position responsible for overseeing day-to-day clinic operations, ensuring efficient patient flow, supporting clinical staff, and maintaining a high standard of patient service.
The ideal candidate is an experienced clinic leader who excels at staff supervision, workflow optimization, scheduling, and operational coordination. You will play a key role in helping the clinic deliver accessible, patient-centered, and culturally respectful care.
Key Responsibilities:
Clinic Operations & Workflow Management
- Oversee all daily administrative and operational activities within the clinic.
- Manage provider and staff scheduling, ensuring appropriate coverage and smooth appointment flow.
- Maintain and optimize clinic workflows, registration processes, and intake procedures.
- Coordinate communication between administrative staff, clinicians, and external partners.
- Ensure the clinic environment remains organized, safe, and aligned with healthcare best practices.
Staff Supervision & Leadership
- Supervise medical office assistants and administrative staff.
- Provide coaching, mentorship, and ongoing performance support.
- Lead onboarding for new administrative team members and clinic support staff.
- Promote a positive, collaborative, and inclusive team culture.
Quality, Compliance & Clinic Standards
- Support implementation and maintenance of clinic policies and procedures.
- Assist with quality improvement initiatives, audits, and workflow evaluations.
- Ensure adherence to privacy policies, infection control procedures, and patient safety standards.
- Support incident documentation and follow-up as required.
Patient Experience & Communication
- Serve as a primary escalation point for patient concerns and service issues.
- Ensure a welcoming, culturally safe, and trauma-informed approach to patient care.
- Strengthen communication across administrative and clinical teams.
- Support community-focused initiatives as needed.
Administrative, Financial & Resource Coordination
- Monitor administrative budgets, supplies, and clinic inventory.
- Support workforce planning and administrative scheduling.
- Assist with reporting, operational metrics, and administrative documentation.
- Coordinate recruitment processes for administrative roles.
Qualifications:
- Diploma or bachelor's degree in Health Administration, Medical Office Administration, Business Administration, or a related field.
- 3–7 years of medical office management or clinic administration experience.
- Proven experience supervising staff and leading administrative teams.
- Strong understanding of clinic operations, scheduling systems, and EMR/EHR workflows.
- Excellent communication, organizational, and problem-solving skills.
- Commitment to patient-centered care, equity, diversity, and inclusion.
Preferred
- Experience in a multi-provider, primary care, community health, or academic-teaching clinic environment.
- Familiarity with healthcare regulations, privacy legislation, and quality improvement processes.
Working Conditions:
- Office-based role within a clinical environment.
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