Administrative Assistant
2 weeks ago
We are seeking an Administrative Assistant to join our team
In this role, you will provide exceptional customer service to WD Swim School students, parents, prospective families, and visitors—helping ensure a welcoming, supportive, and "Judgement Free" environment.
Key Responsibilities
Customer Service & Front Desk Support
- Warmly greet students, parents, and guests in a professional and friendly manner
- Introduce class information and answer customer inquiries clearly and accurately
- Answer incoming phone calls promptly, offering courteous and helpful assistance
- Check students in for classes, provide facility tours, and support new student enrollment
- Keep families updated on class schedules, program changes, and upcoming events
- Address questions, concerns, and feedback in a timely, solution-oriented way
Administrative Duties
- Process payments for merchandise and beverages through the POS system
- Maintain and update member accounts, including class adjustments, billing questions, and enrollment updates
- Ensure the front desk area remains clean, organized, and welcoming
Qualifications
- College diploma or equivalent required
- Strong computer skills with high attention to detail
- Punctual, dependable, and able to work independently
- Excellent customer service and communication skills
- Ability to interact professionally and positively with students, parents, and coworkers
- Proficiency in English and Mandarin
Job Types: Full-time, Part-time
Pay: $20.00-$25.00 per hour
Benefits:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- RRSP match
Work Location: In person
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