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Administrative and Operations Coordinator

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(Version française à suivre)

Administrative and Operations Coordinator

Job Type: Permane

ntLocation: Downtown Montreal - Hybr

id

BCA ) is the leading independent provider of global investment research. Since 1949, BCA's mission has been to support its clients in making better investment decisions through the delivery of leading-edge analysis and forecasts of all the major asset classes and economies, as well as educating, informing and stimulating discussion through clear and thought-provoking research. The firm maintains a head office in Montreal, with offices in London, New York, and Hong Ko

ng.

We are looking for a highly organized and meticul
ous Administrative and Operations Coordin
ator to join our team. In this role, you will act as a crucial link between various departments and staff membe
rs, providing essential administrative support and managing travel arrangeme
nts* for our executives, strategists, and sales teams. The ideal candidate brings maintains a relentlessly client-centric focus, and consistently demonstrates a proactive, initiative-driven attitude within a collaborative, team-oriented environm

**ent.

*Proven experience arranging international travel (flights, lodging, itinera**

ries)

Responsibi

  • litiesServe as the primary point of contact for coordinating meetings between our strategists and sales
  • teams.Orchestrate end-to-end coordination of calls between the sales team and BCA Research strategists—scheduling via Calendly and Salesforce, issuing follow-up action items, and tracking outcomes in the CRM to drive both client-facing and internal initia
  • tives.Arrange all travel logistics, including researching, negotiating, and booking flights and hotels, while seeking the best prices and coordinating approvals with the executive and finance
  • teams.Proactively communicate upcoming travel plans to all relevant pa
  • rties.Organize and prepare for the weekly email updates for executives and strategists, as well as the monthly editorial review me
  • eting.Process and submit expense reports for strate
  • gists.Manage and organize inbox, processes, and group communications to ensure seamless opera

tions.

Qualifi

  • cationsA minimum of DES or DEC in secretarial, office administration or equivalent relevant job tr
  • aining.At least 5 years of experience in an administrative, operations or customer servi
    c
    e role
    with a strong focus on travel booking and coordi
  • nation.Proficiency with Microsoft Office Suite (especially Excel, Wor
    d, and Outlook C
    a
  • lendar)Familiarity of Concur and CRM software's similar to Sale
  • sforce.Experience with Calendly is
  • a plus.Experience in travel planning and logistics, with a proven ability to research and secure cost-effective travel o
  • ptions.Maintaining confidentiality and exercising a high level of discretion is ess
  • ential.Excellent spoken and written English/ Proficiency in
  • French.Organization and time management for day-to-day activities as well as outlook cal
  • endars.Ability to manage multiple files simultaneously and meet tight dea
  • dlines.A growth
    mindset with a passion to bring forward innovative ideas to contribute to the continued success of internal pro

cesses.

BEHAVIOURAL COMP

  • ETENCIESAchievement Orie
    ntation: you create your own measure of exc
  • ellence.Concern for order, quality and accuracy (detail orien
    tation): you monitor your work and projects by checking it against milestones or deadlines, discovering the weakness or missi
  • ng data.Relationship B
    uilding: you build rapport with associates or customers by frequently initiated informal or casual contact. You make a conscious effort to build
  • rapport.T
    eamwork: you genuinely value other's input and expertise and are willing to learn from others. You solicit ideas and opinions to help form specific decisions o
  • r plans.Information
    Seeking: you ask a series of probing questions to get at the root of a situation or a problem, go below the surface prese
  • ntation.Organizational com
    mitment: Understands and actively supports organization mission and goals, aligns own activities and priorities to meet organizational needs, understand need for cooperation to achieve larger organizational obj

ectives.

**

Coordonnateur(trice) administratif(ve) et des**

**opérations

Type de poste**

: PermanentLieu : Centre-ville de Montréal – M

ode hybride

BCA ) est le principal fournisseur indépendant de recherche en investissement mondial. Depuis 1949, la mission de BCA est d'aider ses clients à prendre de meilleures décisions d'investissement grâce à des analyses et prévisions de pointe couvrant l'ensemble des grandes classes d'actifs et des économies, tout en favorisant la discussion et la réflexion par une recherche claire et stimulante. La société a son siège social à Montréal et possède également des bureaux à Londres, New York e

t Hong Kong.

Nous sommes à la reche
rche d'un(e) Coordonnateur(trice) administratif(ve) et d
es opérations hautement organisé(e) et méticuleux(se) pour rejoindre notre équipe. Dans ce rôle, vous agirez comme un lien essentiel entre divers départements et membres d
u personnel, en offrant un soutien administratif indispensable et en gérant les
déplacements* de nos dirigeants, stratèges et équipes de vente. Le(la) candidat(e) idéal(e) fait preuve d'un souci constant de la satisfaction des clients et adopte une attitude proactive, orientée vers l'initiative, dans un environnement collaboratif et axé sur le trav

**ail d'équipe.

*Expérience avérée dans l'organisation de voyages internationaux (vols, hébergement,**

itinéraires).

  • ResponsabilitésServir de principal point de contact pour la coordination des réunions entre nos stratèges et nos éq
  • uipes de vente.Assurer la coordination complète des appels entre l'équipe des ventes et les stratèges de BCA Research — planification via Calendly et Salesforce, émission des suivis et consignation des résultats dans le CRM afin de soutenir les initiatives tant auprès des clients
  • qu'en interne.Organiser tous les aspects logistiques des déplacements, y compris la recherche, la négociation et la réservation des vols et hôtels, tout en recherchant les meilleures options tarifaires et en coordonnant les approbations avec les équipes de direction
  • et de finances.Communiquer de manière proactive les plans de voyage aux part
  • ies concernées.Organiser et préparer les mises à jour hebdomadaires par courriel destinées aux dirigeants et stratèges, ainsi que la réunion mensuelle de révis
  • ion éditoriale.Traiter et soumettre les rapports de dépenses
  • des stratèges.Gérer et organiser la boîte de réception, les processus et les communications de groupe afin d'assurer le bon fonctionnement

des opérations

  • .

QualificationsDiplôme d'études secondaires (DES) ou diplôme d'études collégiales (DEC) en secrétariat, administration de bureau ou toute formation pertine
- nte équivalente.Minimum de 5 ans d'expérience dans un rôle administratif, opérationnel ou de service à la
clientèle, avec un fort accent sur la réservation et la coordina
- tion de voyages.Maîtrise de la suite Microsoft Office (particulièrement
Excel, Word et
Ou
- tlook Calendar).Connaissance de Concur et des logiciels CRM tels
- que Salesforce.Expérience avec Cale
- ndly (un atout).Expérience en planification et logistique de voyages, avec une capacité démontrée à rechercher et obtenir des op
- tions rentables.Capacité à maintenir la confidentialité et à faire preuve d'un haut nivea
- u de discrétion.Excellente maîtrise de l'anglais parlé et écrit / Compéte
- nce en français.Solides compétences en organisation et en gestion du temps, tant pour les activités quotidiennes que pour la gestion des cale
- ndriers Outlook.Aptitude à gérer plusieurs dossiers simultanément et à respecter de
- s délais serrés.Esprit d'innovation et volonté de proposer des idées nouvelles pour contribuer à l'amélioration continue des pro

**cessus internes.

Compétences**

  • comportementalesOrientation v
    ers les résultats : vous définissez vos propres standa
  • rds d'excellence.Souci de l'ordre, de la qualité et de la précision (orientation
    vers les détails) : vous contrôlez vos travaux et projets en les évaluant par rapport aux jalons ou échéances, en identifiant les faiblesses ou do
  • nnées manquantes.Créa
    tion de relations : vous établissez des liens avec vos collègues ou clients grâce à des contacts fréquents, informels ou conviviaux. Vous faites un effort conscient pour développer des relati
  • ons de confiance
    .Travail d'équipe : vous valorisez réellement l'apport et l'expertise des autres, et vous êtes prêt(e) à apprendre d'eux. Vous sollicitez activement des idées et opinions pour appuyer vos dé
  • cisions ou plans.Recher
    che d'information : vous posez une série de questions pertinentes afin d'identifier la cause profonde d'une situation ou d'un problème, en allant au-del
  • à des apparences.Engagemen
    t organisationnel : vous comprenez et soutenez activement la mission et les objectifs de l'organisation, vous alignez vos activités et priorités sur les besoins de l'entreprise, et reconnaissez l'importance de la collaboration pour atteindre des o

bjectifs communs.