Operations Lead

Job Overview

Company Background

Landmark Global are the experts in international delivery by combining postal networks and alternative delivery providers. We are part of the North American division of bpost, Belgium's national postal service, with expertise in parcels & logistics. Bpost employs more than 20,000 people, handles billions of shipments per year and delivers to more than five million addresses every day.

For more than a decade, Landmark Global, with its roots in SoCal, has enabled our customers to expand globally. Our business has grown from basic international mail and parcel delivery to full service, end-to-end solutions. This includes parcel delivery, fulfillment, proprietary technology and trade consulting, which provide our clients the capability to sell to millions of customers worldwide. We are strategically located close to our customers worldwide, covering most time zones.

Our technology is web-based, scalable and agile. Mercury, our proprietary web-based software, was developed on the foundations of our logistics expertise and client requests. We provide a flexible application that works with any existing technologies.

Summary

The Operations Lead's primary responsibilities are to lead the Warehouse Associates while they perform their duties in fulfillment, operations and the outbound area. The position requires someone that must be cleared to work in a bonded facility. The Lead will also assign duties and tasks to the employees on their shift and ensure that they are using the time clock accordingly. The Lead will also ensure all duties are completed daily, that all shipments are sorted accordingly and will remain in constant communication with the Shift Supervisors and Facility Manager.

Job Description

Core responsibilities will include the following areas:

• Ensure all SLAs are met, and the shipments are tendered to the proper carrier/zone.
• Daily check of equipment including forklift.
• Working with various carriers and contractors.
• Dealing with CBSA
• Cleaning and organizing inventory of stock and warehouse.
• Lead the Fulfillment teams work activities; monitoring, directing, and maneuvering personnel to ensure daily goals and priorities are met.
• Assist in leading start of shift meetings; allocate team members according to daily order requirements, communicate daily goals and expectations.
• Provide feedback to Supervisors/Manager as required, overall team performance, challenges, material requirements, process enhancements and team suggestions.
• Assist with training new staff.
• Other duties as assigned.

Position Requirements

Requirements/Qualifications include:

• Education – high school diploma or GED
• Specialized knowledge – computer usage (specifically Excel)
• Skills – organized, self-motivating, customer service oriented
• Abilities – operate computer and scanner
• Other characteristics such as personal characteristics – ability to lift up to 50 lbs, friendly and approachable to staff
• Experience – previous warehouse experience
• Shift requirements – Monday to Friday – 06:30am to 3:00pm. Additional hours/shifts as required
• Physical requirements – standing for extended periods of time/lifting/repetitive tasks

Landmark Global is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religious beliefs, colour, gender, gender identity, gender expression, physical and mental disability, age, ancestry, place of origin, marital status, source of income, family status, sexual orientation and any other prohibited grounds recognized by applicable law.

Landmark Global is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need an accommodation in order to search for a job opening or to submit an application, please contact us by emailing We will work to assist disabled job seekers whose disability prevents them from being able to apply online. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of an application.

Job Type: Full-time

Pay: $20.00-$22.00 per hour

Expected hours: 40 per week

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care

Ability to commute/relocate:

• Calgary, AB: reliably commute or plan to relocate before starting work (required)

Experience:

• Warehouse Lead: 2 years (preferred)

Location:

• Calgary, AB (required)

Work Location: In person