Cloud Operations Lead

Job description:

Job Description

Job Summary:

We are seeking a strategic and technically proficient Cloud Architect to lead the end-to-end setup and operations of enterprise cloud infrastructure across Azure and AWS. This role will be responsible for establishing the cloud foundation, driving operational excellence, and ensuring SLA adherence through proactive monitoring, automation, and governance. The ideal candidate will lead a cross-functional team to deliver a secure, scalable, and resilient cloud environment aligned with business goals.

Key Responsibilities:

Cloud Infrastructure Leadership

•    Lead the design, implementation, and governance of cloud infrastructure across Azure and AWS.

•    Establish and maintain multi-account/multi-subscription architecture, landing zones, and security baselines.

•    Define and enforce cloud architecture standards, best practices, and reusable templates.

Project & Operations Management

•    Own and lead the cloud operations project from initiation through steady-state BAU support.

•    Define and manage SLAs, KPIs, and operational metrics for cloud services.

•    Coordinate with internal teams and external partners to ensure timely delivery of milestones.

•    Conduct governance reviews, risk assessments, and capacity planning.

BAU Support & Service Delivery

•    Oversee day-to-day cloud operations, including incident management, change control, and problem resolution.

•    Ensure 24x7 availability and performance of cloud services through monitoring and alerting systems.

•    Maintain and evolve runbooks, SOPs, and operational documentation.

•    Lead root cause analysis (RCA) and implement preventive measures for recurring issues.

Automation & Continuous Improvement

•    Drive infrastructure automation using Terraform and CI/CD pipelines.

•    Implement AI-based autonomous operations and self-healing capabilities.

•    Continuously improve operational efficiency through automation, tooling, and process optimization.

Disaster Recovery & Resilience

•    Design and implement cloud-native disaster recovery (DR) and business continuity strategies.

•    Define and test RTO/RPO objectives and ensure DR readiness across environments.

•    Integrate DR into infrastructure blueprints and operational workflows.

Security, Compliance & Cost Governance

•    Apply and enforce security and compliance policies across cloud platforms.

•    Leverage tools like ServiceNow, Dynatrace, Flexera, and Azure Cost Management for governance.

•    Monitor and optimize cloud spend, resource utilization, and license management.

Team Leadership & Stakeholder Engagement

•    Lead a cross-functional cloud operations team with unified skills across compute, network, storage, and DevSecOps.

•    Collaborate with application, security, and infrastructure teams to support migrations and deployments.

•    Act as the primary point of contact for cloud operations with business and technical stakeholders.

Required Skills and Qualifications

•    Master's degree in Computer Science, Engineering, or related field.

• years of experience in IT infrastructure, with 3+ years in cloud architecture and operations leadership.

•    Proven experience managing cloud operations projects and delivering against defined SLAs.

•    Deep expertise in Azure and AWS cloud platforms.

•    Strong hands-on experience with Terraform, ServiceNow, Dynatrace, and Flexera.

•    Proficiency in DevSecOps, ITSM, and governance frameworks.

•    Excellent leadership, communication, and stakeholder management skills.

•    Familiarity with immutable infrastructure, auto-scaling, and release strategies.

•    Excellent communication and stakeholder management skills.

•    Ability to work in a cross-functional, agile environment.

•    Architect programmable infrastructure interfaces to enable developer self-service provisioning.

•    Implement and manage infrastructure as code (IaC) using tools like Terraform.

•    Integrate and optimize monitoring and automation tools (e.g., ServiceNow, Dynatrace, Flexera).

•    Oversee configuration management, state orchestration, and deployment pipelines.

•    Background in supporting cloud operations at scale with unified skillsets across compute, network, storage, and security.

Preferred Qualifications:

•    Certifications: AWS Solutions Architect, Azure Solutions Architect Expert, ITIL Foundation.

•    Experience leading cloud transformation or managed services engagements.

•    Familiarity with application performance monitoring, immutable infrastructure, and cost optimization.

Experience: 5-8 Years

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Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.