Lead Operations Analyst

We are committed to connecting Canadians through unique partnerships, our world-class network and content Canadians love—and our innovative team is growing. We are looking for dedicated team members to join our Corporate team who have a genuine passion for making positive impacts on customers and the communities where we live and work. We have a variety of business units with exciting and meaningful work waiting for you, including Communications, HR, Legal and Corporate Affairs, Supply Chain, Finance, and Real Estate. If you are considering your next step, we have exciting opportunities waiting for you. Come build a rewarding career at Rogers and be a driving force behind our success story

Who we're looking for:

We are looking for a skilled Analyst to join the Salesforce Lead Strategy Team in our Residential Team. In this role you will be responsible for ensuring data quality, generating insightful performance reports, and supporting market research initiatives to inform strategic decision-making. You will collaborate with other teams to streamline data collection processes, build & maintain accurate reporting dashboards, and produce actionable insights that will drive the success of our business.

What you'll do:

• Program Portfolio Management: Analyze program and portfolio data to develop metrics, benchmarks, and actionable insights.
• Data quality assurance: Oversee the accuracy and integrity of insights data across various platforms, implement and monitor data validation processes to ensure consistency and reliability in reports, and collaborate with internal teams to troubleshoot and resolve data discrepancies.
• Reporting & Analytics: Create, maintain, and optimize performance dashboards & regular reports translated from business requirements.
• Collaborate with cross-functional teams: Providing actionable insights that shape opportunity sizing, and sales growth. Actively support the rollout of new processes, standards, best practices, solutions, and techniques. Lead small initiatives in partnership with other teams, as needed.

What you bring:

• 3-4 years of relevant work experience (e.g. project management, PMO, business analysis).
• Proven experience with data visualization tools (e.g., PowerBI, excel), data amalgamation (e.g. Alteryx), and data mining techniques (SQL or Python) are considered valuable assets.
• Develop and maintain dashboards, KPIs, and performance reports integrated with SharePoint, databases, and other platforms.
• Exceptional communication and presentation skills, including storytelling, data visualization, and clear reporting, with the confidence to present and engage in Q&A with cross-functional teams.
• Strong curiosity and adaptability, thriving in both collaborative and independent work environments.
• Salesforce, PMP, Six Sigma, or similar certifications are good to have.

Skills:

• Highly motivated with demonstrable leadership attributes.
• Outstanding analytical and critical thinking skills.
• Extremely diligent and attention to details.
• Effective communicator at all levels with excellent English writing skills.
• Ability to cope under pressure and balance multiple priorities.
• Strong understanding of project management

What's in it for you?

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you'll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

Competitive salary & annual bonus.

• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.

Discounts:

• Relish up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.

Paid time off for volunteering

• Company matching contributions to charities you support

Growth & Development Opportunities:

• Self-driven career development programs (E.g. MyPath program) o Rogers First: priority in applying to internal roles of interest

Wellness Programs:

• Homewood employee & family assistance program
• Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
• Low or no-cost fitness membership with access to virtual classes

Our commitment to the environment and diversity:

• Work for an organization committed to environmental protection
• Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women.We all bring something different, and we know what makes us different makes us great.

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time

Shift: Day

Length of Contract: Not Applicable (Regular Position)

Work Location: Rogers Tower 1067 West Cordova Street (7854), Vancouver, BC

Travel Requirements: Up to 10%

Background Check(s) Required: Canadian Criminal Record Check

Posting Category/Function: Reporting and Analytics & Analyst

Requisition ID: 329436

To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite a minimum of four (4) days per week starting October 6, 2025, increasing to five (5) days per week effective February 2, 2026. We believe that in-person connection strengthens our culture and drives industry-leading performance.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us For any questions, please visit the Recruitment Process FAQ.

Posting Notes: Corporate