Assistant Student Services Coordinator

2 weeks ago

MB Gallivan Student Winnipeg, Canada People Corporation Full time
We are seeking an Assistant Student Services Coordinator to join our team in Winnipeg. Gallivan: Student Health and Wellness has a full-time opportunity for an Assistant Student Service Coordinator (SSC) at the student Benefit Plan Office (BPO) at Red River College in collaboration with RRCSA (Students' Association). Gallivan is a provider of student benefits and mental health programs for universities and colleges across Canada. This position requires 5 days/week in-office located at 160 Princess St, Winnipeg, MB R3B 1K9.The Assistant Student Services Coordinator will:

  • Provide students with information on their Health, Dental and coverage plans

  • Process and validate student waivers/online opt-outs and family plan online applications.

  • Maintain accurate records utilizing the RRC Colleague system and Gallivan's internal system, Custodian

  • Coordinate policies and processes related to coverage eligibility and enrolment.

  • Ensure students receive benefits cards upon request, including MB Health assistance when applying for pharmacare.

  • Assist students with claims, applications, and other plan related administration.

  • Create and providing Student Orientations for the various RRC programs to both domestic and international audiences and how to access the plan and provide resources to support.

To be successful as an Assistant Student Services Coordinator, you will need:

  • 1+ years of experience in a Customer Service role.

  • Professional, responsive, resourceful, flexible, high energy, positive work attitude and results driven with an interest in taking ownership and assuming accountability.

  • Proficiency using Office 365 and the full suite of Microsoft Office applications (particularly SharePoint, Teams, Stream, Apps, One Drive, Outlook, Word, Excel and PowerPoint.

  • Superior time management and multitasking skills and the ability to prioritize tasks, to work in high-pressure situations and respond to conflicting demands, changing priorities and tight deadlines with minimal supervision.

  • Excellent communication (oral, written and listening) with advanced listening skills to quickly discern and be able to respond to all types of telephone, email and in-person enquiries.

  • Flexibility to travel to various campuses including Exchange District Campus and Notre Dame Campus.

  • Punjabi speaking considered an asset.

​

What's in it for you:

  • Learn by working alongside our experts

  • Extended health care and dental benefits

  • A retirement savings plan with company contributions

  • Competitive compensation

We work with over 150 Canadian post-secondary organizations to offer student health and wellness programs. We have decades of experience in the student insurance market and continually put resources into being the most innovative and client-focused insurance consultant for post-secondary student organizations in Canada.

We believe that better care starts with better support. Client care is our first priority and our support team is committed to making student health and wellness solutions easy and convenient for the organizations we work with. We are committed to providing an inclusive, accessible environment, where all employees and clients feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. If you require an accommodation or an alternative format of any posting please reach out to

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