Information Technology Operations Specialist

2 weeks ago


Toronto, Ontario, Canada Tekgence Inc Full time $60,000 - $80,000 per year

Hello,

Please find the Job Description below

  • Provide efficient operational support and resolve inquiries, issues, and incidents promptly.
  • Monitor systems and application availability; escalate or resolve service delivery issues.
  • Execute change activities on time while minimizing business risk.
  • Maintain strong knowledge of tools, processes, and technology components.
  • Communicate incident updates to business partners and act as an information resource for the team.
  • Prioritize workload effectively and support team members during critical issues.
  • Ensure accurate and timely updates on service problems and follow through until resolution.
  • Identify opportunities to improve operational efficiency and contribute to knowledge sharing.

Experience & Education

  • Undergraduate Degree or Technical Certificate.
  • 2–5 years of experience in application or systems support.
  • Strong communication and problem-solving skills.
  • Ability to work independently on moderately complex tasks.
  • Experience collaborating with cross-functional teams and vendors.


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