Technology Integration Specialist

Title: Senior Specialist-IC Business IT Integration

Duration: 12+ months Contract

Location: Toronto, ON (Hybrid, 2 days onsite)

Responsibilities:

• Serves as an
  advisor
  and partner between the
  business/group and T&O
  to define & document technology requirements for a business/group.
• Provides
  subject matter expertise for all IT systems
  related initiatives.
• Manages initiatives, supports and delivers on operational goals.
• Provides strategic input into business decisions as a trusted advisor.
• Makes recommendations to senior leaders on strategy and new initiatives, based on an in-depth understanding of the business/group.
• Acts as a subject matter expert on relevant regulations and policies.
• May network with industry contacts to gain competitive insights and best practices.
• Identifies emerging issues and trends to inform decision-making.
• Influences and negotiates to achieve business objectives.
• Manages resources and leads the execution of strategic initiatives to deliver on business and financial goals.
• Develops the business case by identifying needs, analysing potential options and assessing expected return on investment.
• Determines priorities, current, planned initiatives, and support requirements related to strategic management of the business/group in partnership with the business/group.
• Conducts independent analysis and assessment to resolve strategic issues.
• Acts as the prime subject matter expert for internal/external stakeholders.
• Acts as the primary liaison between the business and Technology & Operations.
• Ensures alignment between stakeholders.
• Builds effective relationships with internal/external stakeholders.
• Defines business requirements for analytics & reporting to ensure data insights inform business decision making.
• Develops and applies the framework for databases; oversees database management in adherence with data governance standards.
• Leads new development, integration, and enhancement of IT systems and technology, including critical applications.
• Monitors and tracks performance, and addresses any issues.
• Designs and produces regular and ad-hoc reports, and dashboards.
• Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
• Leads the development of the communication strategy focusing on positively influencing or changing behaviour.
• Leads or participates in defining the communication plan designed to positively influence or change behaviour; develops tailored messaging; and identifies appropriate distribution channels.
• Leads the execution of operational programs; assesses and adapts as needed to ensure quality of execution.
• Leads the successful implementation and sustainment of all approved IT strategic/change initiatives.
• Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder technology needs.
• Provides advice and guidance to assigned business/group on implementation of technology solutions.
• Supports business in production support, system enhancements, product upgrades and development.
• Provides expertise to establish key business initiatives/priorities to support & sustain the strategic direction.
• Supports the IT transformation agenda and ensures business & technology needs align.
• Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
• Tracks metrics and milestones, makes recommendations for resolution and escalates as appropriate when issues arise.
• Supports development and execution of strategic initiatives in collaboration with internal and external stakeholders.
• Builds effective relationships with internal/external stakeholders.
• May network with industry contacts to gather and identify competitive insights and best practices.
• Executes work to deliver timely, accurate, and efficient service.
• Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.
• Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.
• Implements changes in response to shifting trends.
• Broader work or accountabilities may be assigned as needed.

Qualifications:

• Typically 7+ years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• Seasoned professional with a combination of education, experience and industry knowledge.
• Verbal & written communication skills - In-depth / Expert.
• Analytical and problem solving skills - In-depth / Expert.
• Influence skills - In-depth / Expert.
• Collaboration & team skills; with a focus on cross-group collaboration - In-depth / Expert.
• Able to manage ambiguity.
• Data driven decision making - In-depth / Expert.