Medical Office Assistant

3 days ago

Richmond, Canada Terra Nova Medical Clinic Full time

**Terra Nova Medical** is a family practice organization.
- paced work environment, and has open availability. This is an exciting opportunity to be part of a healthcare team that values quality patient care and team collaboration.

**Responsibilities and Duties**
- Deliver the highest level of customer service both in person and over the phone.
- Welcome, greet, assist, give direction to clients/patients.
- Schedule and confirm medical appointments, schedule clients for tests and follow-up appointments.
- Receive and communicate messages for medical staff and patients.
- Maintain accurate electronic medical records: update addresses, phone numbers, personal information.
- Assist health care providers in measuring height and weight for patients.
- Perform office-related duties, both clerical and administrative, to ensure services are provided efficiently and effectively.
- Demonstrate knowledge of medical terminology.
- Prepare and coordinate client consultations, laboratory, x-ray and other diagnostic tests ordered by health care providers.
- Coordinate submitting referrals to specialist offices and hospitals.
- Assist in assessing the quality of patient/client care.
- Follow organizational guidelines and protocols; participate in implementing organizational protocols.
- Comply with all privacy and confidentiality guidelines, including HIPAA regulations.
- Perform other duties that may be assigned as required.

**Qualifications and Skills**:

- Completion of Grade 12
- Strong organizational and interpersonal skills.
- Excellent communication skills and a customer service-oriented approach.
- Familiarity with medical terminology and healthcare environment is an asset but not required.
- Proficient in the use of computer programs and medical software.
- Able to multitask and handle pressure during busy periods.
- MOA experience is an asset.
- Familiarity with Juno/Oscar is an asset.
- Working knowledge of Microsoft Word and Excel.
- Minimum typing speed of 45 WPM with high accuracy.
- Fluent in spoken and written English

**We offer**:

- Competitive salary based on experience and job duties.
- An excellent opportunity to be mentored by a dedicated training team—ideal for individuals with no prior experience but a strong willingness to learn.
- The chance to be part of the expansion of an established medical clinic brand into a larger organization.

At Terra Nova Medical Clinic, we believe in providing high-quality patient care while supporting our staff in their career growth. We are excited to welcome a new member to our team, regardless of their level of experience. If you're a team player who's willing to learn and contribute to a positive work environment, we would love to hear from you.

**Hours**: 40 per week, with a 30-minute unpaid meal break.

**Job Types**: Full-time, Permanent

Pay: $21.00-$22.00 per hour

**Benefits**:

- Extended health care
- Wellness program

Ability to commute/relocate:

- Richmond, BC V6X 1A3: reliably commute or plan to relocate before starting work (required)

Application question(s):

- When are you available to start?
- Have you been referred by someone working in Terra Nova Medical Clinics, if yes, please provide the name.

Work Location: In person

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