Level 1 Service Desk Agent

6 days ago

FlorencevilleBristol, Canada Kyndryl Canada Limited Full time

**Why Kyndryl**

**Your Role and Responsibilities**
- Verify entitlement, perform problem determination, resolve and close the problem or route the incident record to the appropriate level of support
- Using technical resources and tools, support the client by answering questions and responding to client requirements
- Utilize product, technology, industry and/or services skills to identify problems which may be related to product installation, update, configuration, operations or performance
- Guide the client, advising on potential resolutions and their implementation and play a key role in overall client satisfaction
- The individual will work closely with his colleagues in the desk, level 2 support and management team on a daily basis.

**Required Technical and Professional Expertise**
- Fluent English verbal and written communication skills
- Should be willing to work in shifts (Service Desk is open 7/24/365)
- Overall should be a good team player with willingness to learn and drive to achieve
- Problem solving, time management skills
- Proactive and focused on Metrics

**Preferred Technical and Professional Experience**
- Fluent English verbal and written communication skills
- Should be willing to work in shifts (Service Desk is open 7/24/365)
- Overall should be a good team player with willingness to learn and drive to achieve
- Problem solving, time management skills
- Proactive and focused on Metrics

**Required Education**

High School Diploma/GED

**Preferred Education**

Associate's Degree/College Diploma

Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Other things to know**

Must have the ability to work in Canada without sponsorship.

This role will involve working with technology that is covered by Export Regulations sanctions. If you are a Foreign National from any of the following US sanctioned countries (Cuba, Iran, North Korea, Syria, and the Crimea, Luhansk and Donetsk regions of Ukraine) on a work permit, you are not eligible for employment in this position.

**Primary Job Category**

Technical Specialist

**Role (Job Role)**

Customer Service Representative

**Employment Type**

Full-Time

**Contract Type**

Fixed Term - Long Term

**Position Type**

Early Professional

**Travel Required**

No Travel

**Company**

(Y009) Kyndryl Canada Limited

**Is this role a commissionable / sales incentive based position**

No

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