General Manager

**JOB SUMMARY**

Become the General Manager of our newly opened Hotel, Restaurant, and Banquet center located in the tranquility of Florenceville-Bristol, NB. This small town charm is sure to please and welcomes new families to the community with open arms.

Reporting to the Amsterdam Inn & Suites,the General Manager is responsible for all aspects of hotel & restaurant operations by leading, coaching and mentoring all hotel and restaurant employees, supervisors and managers. Ensuring the maximization of hotel & restaurant revenues, market share, guest satisfaction, employee engagement and supplier relations through the development of a strong service culture.

**DUTIES & RESPONSIBILITIES**

The following is a list of the essential duties and responsibilities of this job. The tasks and time spent performing each task may vary as business needs require. The corporate management of Amsterdam Inn & Suites maintains the right to modify job duties and responsibilities at its discretion.

**DUTIES**
- Knowledge of all departments: housekeeping, maintenance, sales, marketing, catering, guest services, accounting, food & beverage including banquets and restaurants and human resources
- Ensure effective day-to-day operational ability on learning and understanding all hotel departments ensuring overall satisfaction
- Particiapte in daily front desk operational requirements to help hotel efficiencies.
- Manage the staff of all levels and work in a close team environment
- Ensure quality guest experience, from reservation to final check out
- Ensure successful customer service recovery procedures
- Ensure guests are welcomed, supported and protected throughout their stay
- Implement and maintain the corporate vision for the hotel and support the core values of the company
- Manage the property’s administration functions with efficiency and accountability
- Resourcefully monitor employee schedules in all departments to ensure adequate coverage with cost control in mind
- Understand, create, manage and coordinate all aspects of hotel budget including expenses and revenues
- Work with the Director of Marketing & Sales and the sales team to sell hotel rooms to maximize revenues and yield properly
- Identify hotel’s core competencies and set hiring standards accordingly
- Provide regular feedback sessions for supervisors and managers to help them achieve the expected high levels of employee and guest satisfaction
- Maintain a positive image of the hotel & restaurant within the local business culture by supporting appropriate initiatives and to participate in community affairs
- Set and constantly review standards for hiring, training, appraisal, discipline and termination
- Work with external agencies and completes reports on time (i.e. WSIB, Health Inspector, Fire, Police, Pay Equity, etc)
- Lead meetings as needed to ensure a smooth flow of overall information
- Create feasibility plans and help departments accomplish their set goals
- Lead annual employee evaluations
- Organize various employee social functions creating solid relations
- Constantly bring new ideas on how to improve overall culture of hotel & restaurant
- Perform additional duties as assigned by Head Office and liaises with Hotel Management.
- Strong understanding and experience in full-service restaurants and banquets.

**QUALIFICATIONS**

To perform this job successfully, an individual must be able to perform each essential duty listed above satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Employees who do not possess the requirements for a job at the time of hire are expected to attain the skills, knowledge and abilities required within a specified period of time as agreed upon, in writing, with the Corporate Manager. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**Characteristic and Ability Requirements**
- Excellent communication and leadership skills
- Hands-on management style
- Ability to manage the staff of all levels and work in a close team environment
- Ability to multi-task, motivate and problem solve
- Computer literate
- Superb oral and written English skills are key
- Second Language a definite asset

**Educational Requirements**
- Education Required: University/College graduate or equivalent experience in Hospitality
- Other Education/Certification/Training preferred:
**Work Experience Requirements**
- Work experience required: Minimum 5 years in a hotel or hospitality unit environment
- Job related experience required: Minimum 5 years of senior leadership in a hotel or hospitality unit environment

**Other Requirements**
- Must be able to work in Canada

**Technical Requirements**
- Equipment:

- Software: MS Office skills (e.g., Word, Excel, PowerPoint)
- Other: Strong knowledge in overall operations, food & beverage, sales and catering

**Competencies**
- **Customer Focus** - Efficiently and effectiv