Field Service Technician(Printer Tech)

PRINTER/COPIER FIELD SERVICE TECHNICIAN

About Us

Our Business Is Service. Our Focus Is You.

We are a team of experienced field service professionals and dedicated leaders, strategically located across Canada. From coast to coast, we deliver responsive, reliable, and results-driven support on behalf of the companies we proudly represent.

Our mission is TO PROVIDE A LEVEL OF SERVICE THAT PROMOTES THE FUTURE SALES OF OUR CLIENTS' PRODUCTS AND SERVICES. Everything we do—everything—is driven by our core philosophy: PROTECT THE BRAND. We serve as an extension of our clients' teams, enhancing their reputation through every interaction, every visit, every result.

Our vision is simple: TO BE THE MOST HIGHLY REGARDED SERVICES COMPANY IN CANADA BY CONSISTENTLY DELIVERING EXCEPTIONAL, BRAND-ENHANCING TECHNICAL SERVICE.

Job Description

Job Overview: As a Field Service Technician, you will be responsible for the maintenance and preventive maintenance of commercial and workgroup printers in business environments. This field role requires hands-on technical expertise, a proactive approach to service delivery, and a commitment to client satisfaction.

Key Responsibilities:

• Perform preventative maintenance and repairs on workgroup desktop printers
• Troubleshoot equipment issues and follow standard operating procedures
• Install upgrades and modifications to optimize equipment performance
• Provide informal on-site training to customers on the use of basic equipment
• Maintain accurate maintenance records and manage minimal parts inventory
• Provide quick responses to service calls
• Build and maintain strong customer relationships in your assigned territory

Why Join Us?

• Steady weekday schedule – Monday–Friday daytime role (generally 8:30–5)
• Immediate start – vendor-specific hardware maintenance training provided
• Competitive pay ($45,000–$60,000)
• Mileage reimbursement while utilizing your personal vehicle
• Health Spending Account (HSA)
• Career growth opportunities – we promote from within
• Business expenses reimbursed – we invest in your success

If you enjoy hands-on mechanical work, problem-solving, and getting out in the field instead of sitting at a desk, this could be the perfect role for you

A Day in the Life

• Start your day from home – no need to report to an office first
• Travel to customer sites in your territory to service printers and office equipment
• Perform preventive maintenance, troubleshooting, and repairs
• Provide basic customer training on equipment use
• Close out service calls with accurate records and parts usage
• Wrap up your day knowing you've solved problems and helped customers get back to business

What You'll Do

• Service and repair commercial/workgroup printers in business environments
• Troubleshoot equipment issues and follow service procedures
• Install upgrades and modifications to optimize performance
• Maintain accurate service records and a small inventory of parts
• Build strong relationships with customers through excellent service

REQUIREMENTS

We value skills, aptitude, and willingness to learn over strict requirements. The ideal candidate will:

• Be fully bilingual (French and English)
• Currently reside in the posted city
• Be comfortable with daily travel (regional) and occasional overnight stays
• Hold a valid driver's license with a clean driving record (Motor Vehicle Report required)
• Be legally entitled to work in Canada
• Enjoy learning about and working with different technologies
• Have strong technical or mechanical aptitude (experience with tools, engines, or equipment is a plus)
• Be proficient with hand tools and computer applications
• Have excellent communication and customer service skills
• Demonstrate strong troubleshooting and diagnostic abilities
• Be able to lift up to 23 kg and work independently
• Have repair experience with workgroup or office printers
• Have field service experience in a customer-facing role
• Hold an Associate's degree in a technical field or equivalent electro-mechanical training
• Have a reliable vehicle to travel to customer sites

BENEFITS

What We Offer

• Competitive salary: $45,000–$60,000 (based on experience)
• Generous mileage reimbursement
• Health Spending Account (HSA) to support your health and wellness needs
• Business expense reimbursement
• Career advancement opportunities as we continue to grow
• Comprehensive training to set you up for success
• Immediate start available

Equal Employment Opportunity Statement

We are committed to building a workforce that reflects the diversity of the communities we serve across Canada. We are an equal opportunity employer and encourage applications from individuals of all backgrounds, identities, and abilities.

We welcome and value the unique contributions of people regardless of race, national or ethnic origin, colour, religion, age, gender identity or expression, sexual orientation, marital or family status, disability, or any other protected ground under applicable human rights legislation.

By fostering a respectful, inclusive, and barrier-free workplace, we believe we can better serve our customers, support our teams, and thrive as an innovative and socially responsible company.