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Host/hostess

2 weeks ago

St Thomas, Canada Skye Chase Estate Winery Full time

**About Us**

Welcome to SKYE CHASE Estate Winery, the newest jewel in the heart of St. Thomas, ON. With a fresh brand, a stunning venue, and an uncompromising commitment to exceptional wine and hospitality, we are re-imagining the winery experience. This is your chance to be part of an exciting launch, working alongside a passionate team to create a presence that sets the stage for success.

**The Role**

The Host/Hostess is responsible for organizing the day and setting the winery stage, coordinating all guest inquiries and reservations - whether it is for a tasting, dining or an event. Working closely with the Front of House (FOH) team, the Host/Hostess ensures that all guests reservations are accurately recorded and communicated as required. Additionally, upon arrival, the Host/Hostess ensures guests are welcomed, seated in a timely fashion with all details of the experience curated and attended to.

**What You'll Do**
- Greet all guests to SKYE CHASE Estate Winery with a warm, appreciative welcome.
- Check guests in confirming details of their reservation and escorting them to their table.
- Take guests water order and confirm their server is aware of their arrival and will be with you momentarily.
- Communicate with the server that a new table has been seated, sharing any pertinent details regarding their reservation.
- Take additional reservations on Open Table.
- Answer all telephone and in-person inquiries from customers in a warm, professional manner.
- Confirm guest reservations for the following day.
- Cross-selling SKYE CHASE products when possible.
- Assign tables strategically ensuring sections are evenly seated and timely allowing for efficient and effective kitchen timing.
- Have a keen knowledge and understanding of the menu, winery experiences, upcoming events and Wine Club details.
- Maintain the reception area, ensuring it is impeccable at all times
- Remain in communication with the serving staff to ensure requested bottle purchases of guests are prepared for their departure.
- Ensure, when guests are leaving, they have their bottle purchases, they are addressed with gratitude for their choosing SKYE CHASE and a sincere wish to see them again soon.
- Interact with customers to obtain feedback on product quality and service levels.
- Comply with all safety regulations of assigned tasks and ensure a clean, safe working environment with active participation in the health and safety program.

Other Duties as Assigned
- Takes on additional appropriate tasks as required to support the overall operation of the winery.

**What We're Looking For**

Applicants should possess the following:

- Commitment to a best-in-class customer experience delivery.
- Positive and professional attitude.
- Highly effective communication skills.
- An executive level of professionalism and presence.
- Efficient and effective organizational approach ensuring consistent reliability.
- Independent reliability with effective collaborative readiness.
- Knowledge of the wine industry is considered a definite asset.
- Exceptional verbal and written communication.
- Exceptional attention to detail and commitment to impeccable organizational practices.
- A warm, professional and engaging demeanor.
- An ability to think and respond quickly.
- An enjoyment in working in a fast-paced environment.
- A comfort with cross-selling and recommending products and experiences.

**Requirements**:

- Experience in luxury hospitality, high-end retail or an equivalent setting (2+years preferred)
- Experience in a fast paced, fluid environment, with success adapting to last-minute changes.
- Passion to consistently be learning about wine and wine making process.
- Strong knowledge of the local area.
- Must possess excellent customer service skills.
- Experience with POS Simplicity, Open Table, and Shopify would be a definite asset
- Comfortable working inside and outside depending on seasonal reservations.
- Schedule flexibility that includes possible evenings, weekends and holidays.

**Ready to Join the Fun?**

**Job Types**: Part-time, Permanent

Work Location: In person