Customer Communications Writer

2 weeks ago


Markham, Canada Aviva Full time

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values - Care, Commitment, Community, and Confidence.

Our Customer Experience team is looking for a Customer Communications Writer This role will write and edit exceptional customer communications that drive customer clarity, satisfaction, and where necessary, action. Create audience-friendly content and copy to ensure messaging is simple and easy to understand by customers.

Does that sound like you? We would like to hear from you

What you'll do:
- Contribute to the writing and editing of customer-facing communications.- Clean up highly technical and legal language and bring a tone that is appropriate for the document and its place in the customer experience.- Ensuring that the language and look are appropriate and consistent throughout the customer life cycle and reflect the Aviva brand.- Proactively identify areas for improving communications.- Managing partners to ensure all requirements are gathered and approvals are completed/obtained for all projects.- Problem solve business requirements, tight timelines, and competing priorities while appropriately considering risk and controls.- Willingness and ability to push for more audience-focused language and information portrayal within all communications.- Bring the customer to the forefront of everything we do by being the voice of the customer and ensure that they are represented in the conversation

What you'll bring:- Experience writing with customer in mind for various B2C, B2B, and B2B2C audiences, with emphasis on creating customer-friendly technical and financial services materials.- Experience within insurance or financial services is an asset- Expert command of written English.- Expertise in creating simple, digestible communications from often technical and legal-heavy information.

What you’ll get:
- Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.- Outstanding Career Development opportunities.- We’ll support your professional development education.- Competitive vacation package with the option to purchase 5 extra days off per year- Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion- Corporate wellness programs to support our employees’ physical and mental health- Hybrid flexible work model

Please note that we may use AI tools to help us through the recruitment process. This is a new position which has been posted both internally & externally.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.


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