Technical Writer

2 weeks ago


Markham, Canada Book4time Full time

**Technical Writer
We’re looking for a Technical Writer to join the Product Management team at Book4Time

**Job Duties**:
**Responsibilities**:

- Write, edit, and format all release notes, FAQs, and online help based on our ongoing release cycles using an easy to understand and engaging writing style
- Create technical guides, FAQs, and analytical reports for existing and new product features that can be published internally or externally
- Maintain a style guide for print, online help, and user interface as well as ensure consistency in instructional content, naming conventions, and Book4Time branding guidelines
- Any other duties or tasks assigned by management

**The skills you bring**:

- 3+ years of experience as a Technical Writer in a B2B SaaS product company
- Degree in Writing, English, Marketing, Communications or similar field
- Intermediate to expert-level knowledge and proven utilization of MadCap Flare and Camtasia as well as a variety of software tools, including RoboHelp, Framemaker or Acrobat, Git or Bitbucket, Jira, and Confluence
- User/Customer obsesses with a strong ability to adapt communications to varied internal and external audiences
- Proven track record of translating complex concepts into easy-to-understand, user-focused content
- Excellent time management skills
- Proven ability to thrive in a fast-paced environment and adapt quickly to changing priorities
- Can comfortably work in team environment, as well as enjoys independent work
- Inquisitive, hands-on learner of complex, highly-customizable, web-based SaaS solutions


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