Technical Writer

3 weeks ago

Markham, Canada Lorex Technology Inc. Full time

**Company Description**

Proudly Canadian-founded, the Lorex team across North America is committed to the design, development, and deployment of ingenious smart home security and business monitoring solutions that enhance our customers’ lifestyles and sense of well-being. We achieve this by continuing to produce innovative solutions, all backed by cutting-edge technology and a dedicated team of forward thinkers.

**Job Summary**
- Online FAQs & Troubleshooting Articles
- Specification Sheets
- Quick Start Guides
- Product Instruction Manuals

**Duties & Responsibilities**:

- Produce online support articles (FAQs, troubleshooting, installation, etc.) leading up to a launch, as well as updating and maintaining information, as necessary.
- Develop and grow the online support content.
- Produce quick start guides, manuals, and specification sheets for new products.
- Work with SMEs and other departments to ensure accuracy of content.
- Perform reviews of documentation projects produced by technical writers on staff to ensure that content is complete, well-written, and meets all branding guidelines.
- Manage vendors for CMS user guide software and translation projects with third-party translators.

**Requirements**:
**Knowledge, Skills, and Abilities (KSAs)**
- Certificate in Technical Writing and/or Bachelor’s degree in a related field.
- Exceptional English writing and verbal skills.
- In-depth knowledge of HTML, XML, and Microsoft Office.
- Eye for design and ability to create and modify templates for accessibility and visual harmony.
- Bilingualism in French or Spanish would be an asset.
- Proficiency in Photoshop, InDesign, and Illustrator would be an asset.

**Competency Profile**
- Ability to deliver high-quality documentation.
- Ability to be detail oriented in a fast-paced environment.
- Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures.
- Ability to weigh the needs of separate stakeholders and identify conflicts that could lead to issues at the time of a launch.

**Background Experiences**
- Proven working experience as a technical writer.
- Experience with XML-based CMS or other content management systems used for structured authoring and content reuse.
- Experience with Adobe Creative Cloud design programs, including Photoshop, InDesign, and Illustrator.
- Experience delivering training, presentations, or webinars would be an asset.
- Ability to design e-learning curriculum would be welcomed.
- Co-op student or part-time student may be considered.

**Benefits**:

- Dental care
- Paid time off

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Markham, ON L3R 3S1: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you legally authorized to work in Canada?
- How many years of experience do you have using HTML, XML and MS Office?
- Have you completed a certificate in Technical Writing and/or Bachelor's degree in a related field?
- How many years of experience do you have using XML based CMS or other content management systems?

Work Location: Hybrid remote in Markham, ON L3R 3S1

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