Technical Writer

5 months ago

Markham, Canada Lorex Technology Inc. Full time

**Company Description**

Proudly Canadian-founded, the Lorex team across North America is committed to the design, development, and deployment of ingenious smart home security and business monitoring solutions that enhance our customers’ lifestyles and sense of well-being. We achieve this by continuing to produce innovative solutions, all backed by cutting-edge technology and a dedicated team of forward thinkers.

**Job Summary**
- Online FAQs & Troubleshooting Articles
- Specification Sheets
- Quick Start Guides
- Product Instruction Manuals

**Duties & Responsibilities**:

- Produce online support articles (FAQs, troubleshooting, installation, etc.) leading up to a launch, as well as updating and maintaining information, as necessary.
- Develop and grow the online support content.
- Produce quick start guides, manuals, and specification sheets for new products.
- Work with SMEs and other departments to ensure accuracy of content.
- Perform reviews of documentation projects produced by technical writers on staff to ensure that content is complete, well-written, and meets all branding guidelines.
- Manage vendors for CMS user guide software and translation projects with third-party translators.

**Requirements**:
**Knowledge, Skills, and Abilities (KSAs)**
- Certificate in Technical Writing and/or Bachelor’s degree in a related field.
- Exceptional English writing and verbal skills.
- In-depth knowledge of HTML, XML, and Microsoft Office.
- Eye for design and ability to create and modify templates for accessibility and visual harmony.
- Bilingualism in French or Spanish would be an asset.
- Proficiency in Photoshop, InDesign, and Illustrator would be an asset.

**Competency Profile**
- Ability to deliver high-quality documentation.
- Ability to be detail oriented in a fast-paced environment.
- Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures.
- Ability to weigh the needs of separate stakeholders and identify conflicts that could lead to issues at the time of a launch.

**Background Experiences**
- Proven working experience as a technical writer.
- Experience with XML-based CMS or other content management systems used for structured authoring and content reuse.
- Experience with Adobe Creative Cloud design programs, including Photoshop, InDesign, and Illustrator.
- Experience delivering training, presentations, or webinars would be an asset.
- Ability to design e-learning curriculum would be welcomed.
- Co-op student or part-time student may be considered.

**Benefits**:

- Dental care
- Paid time off

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Markham, ON L3R 3S1: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you legally authorized to work in Canada?
- How many years of experience do you have using HTML, XML and MS Office?
- Have you completed a certificate in Technical Writing and/or Bachelor's degree in a related field?
- How many years of experience do you have using XML based CMS or other content management systems?

Work Location: Hybrid remote in Markham, ON L3R 3S1

  • Technical Writer

    4 weeks ago

    Markham, Ontario, Canada Computer Talk Full time

    About ComputerTalk:We are a dynamic and growing company that provides innovative contact center and Unified Communication solutions to clients worldwide. With a strong presence in Canada and globally, we are looking for talented individuals to join our team.About the Role:We are seeking a skilled Technical Writer to work closely with our product development...

  • Technical Writer

    4 weeks ago

    Markham, Ontario, Canada Computer Talk Full time

    About ComputerTalk:We are a dynamic and growing company that provides innovative contact center and Unified Communication solutions to clients worldwide. With a strong presence in Canada and globally, we are looking for talented individuals to join our team.About the Role:We are seeking a skilled Technical Writer to work closely with our product development...

  • Technical Writer

    3 weeks ago

    Markham, Ontario, Canada Computer Talk Full time

    About ComputerTalk:ComputerTalk is a rapidly growing company that values exceptional talent and a dynamic work environment. With over 30 years of experience in contact center and Unified Communication solutions, we have established ourselves as a leading provider in Canada. Our team is passionate about delivering high-quality products and services that meet...

  • Technical Writer Internship

    3 weeks ago

    Markham, Ontario, Canada Tecsys Inc. Full time

    Technical Writer Internship OpportunityWe are seeking a highly motivated and detail-oriented Technical Writer Intern to join our team at Tecsys Inc. for a 4-month internship position.Purpose and Objectives:As a Technical Writer Intern, you will work closely with our Documentation Team to develop high-quality content for internal and external users. You will...

  • Technical Writer Intern

    4 weeks ago

    Markham, Ontario, Canada Tecsys Inc. Full time

    Technical Writer Intern OpportunityWe are seeking a highly motivated and detail-oriented Technical Writer Intern to join our team at Tecsys Inc. for a 4-month internship position. This internship will provide you with the opportunity to gain hands-on experience in technical writing, working closely with our Documentation Team and Research & Development...

  • Technical Writer Intern

    4 weeks ago

    Markham, Ontario, Canada Tecsys Inc. Full time

    Technical Writer Intern OpportunityWe are seeking a highly motivated and detail-oriented Technical Writer Intern to join our team at Tecsys Inc. for a 4-month internship position. This internship will provide you with the opportunity to gain hands-on experience in technical writing, working closely with our Documentation Team and Research & Development...

  • Intern - Technical Writer

    4 weeks ago

    Markham, Canada Tecsys Inc. Full time

    We're looking for an eager Technical Writer Intern to join the Tecsys team for a 4-month internship position in the Winter of 2025. This internship will run from January 6th through May 2nd, 2025. Purpose and Objectives: As a co-op student on the Tecsys Elite Documentation Team, you will work very closely with other Technical Writers, and Research &...

  • Intern - Technical Writer

    4 weeks ago

    Markham, Canada Tecsys Inc. Full time

    We’re looking for an eager Technical Writer Intern to join the Tecsys team for a 4-month internship position in the Winter of 2025. This internship will run from January 6th through May 2nd, 2025.  Purpose and Objectives: As a co-op student on the Tecsys Elite Documentation Team, you will work very closely with other Technical Writers, and Research &...

  • Report Writer

    5 months ago

    Markham, Canada Pet Valu Full time

    Location: Markham, Ontario **Job Description**: - Job Overview - A hands-on Report Writer who thrives in a dynamic work environment, this role involves working with cross-functional business and IT teams in utilizing data and process automation to support Pet Valu in efficient reporting and making data driven decisions. Based on the business requirements,...

  • Proposal Writer

    5 months ago

    Markham, Canada Pathway Communications Full time

    Pathway Communications is a leader in technology management solutions and counts some of Canada's best brands as its clients. Pathway has been a pioneer in IT Managed Services. Starting out as one of the first ISPs in Canada in 1995, we are now a leading Canadian technology management firm with a global reach. Our clients rely on us as their sole source for...

  • Rfp Writer

    5 months ago

    Markham, Canada Pathway Communications Full time

    Pathway Communications is a leader in technology management solutions and counts some of Canada's best brands as its clients. Pathway has been a pioneer in IT Managed Services. Starting out as one of the first ISPs in Canada in 1995, we are now a leading Canadian technology management firm with a global reach. Our clients rely on us as their sole source for...

  • Sales Executive

    5 months ago

    Markham, Canada Pathway Communications Full time

    **About us** **Job Title**: Sales Executive **Location**: Markham, Ontario **Job Type**: Full-Time, On-site at Markham **Summary**: - sharp attention to detail, an analytical mind, and the ability to execute and optimize multiple campaigns for multiple clients. If you are a self-starter who is deeply passionate about customer happiness, read...

  • Training and Documentation

    5 months ago

    Markham, Canada Computer Talk Full time

    Role: Training and Documentation Location: Markham, ON About us: ComputerTalk is growing at a rapid rate and we are looking for exceptional talent to add to our team. The environment is dynamic, challenging, exciting, and rewarding. We attribute our success to the quality of the staff we bring on board. We have designed, deployed, and supported...

  • Sales Executive

    5 months ago

    Markham, Canada NetPulse Services Full time

    Pathway Communications is a leader in technology management solutions and counts some of Canada's best brands as its clients. We are looking for highly motivated Sales Development Executives to join our fast-growing Sales Team. We'll help you build your career in Sales while you collaborate with a diverse team of talented individuals who successfully...

  • Contract Proposal Writer

    5 months ago

    Markham, Canada Kyndryl Full time

    Who We Are Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our...

  • Documentation Specialist

    5 months ago

    Markham, Canada BGIS Full time

    **ABOUT US** **OUR CULTURE** At BGIS, our culture is built on three foundational pillars: - **Culture of Care**:We deeply care for each other, our clients, partners, and the communities we serve. - **High Performing Teams**:We go Above and Beyond to deliver exceptional services. INTEGRITY, OWNERSHIP, RESPONSIVENESS, INITIATION, VISIBILITY, DRIVE, and...

  • Marketing Specialist

    4 months ago

    Markham, Canada Lamour Beauty Ltd. Full time

    **Responsibilities** - Oversee Marketing Communications: This includes branding, public relations, press releases, advertising, social media, sponsorship and events, market research, and website design. - Event Management: Plan and execute corporate events, marketing campaign, promotion, etc. - Brand Awareness: Design, create, and deliver marketing materials...

  • Executive Communications Manager

    5 months ago

    Markham, Canada Advanced Micro Devices, Inc Full time

    Overview: **WHAT YOU DO AT AMD CHANGES EVERYTHING** We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences - the building blocks for the data center, artificial intelligence, PCs, gaming and embedded....

  • Executive Communications Manager

    5 months ago

    Markham, Canada AMD Full time

    Job Description WHAT YOU DO AT AMD CHANGES EVERYTHING We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences - the building blocks for the data center, artificial intelligence, PCs, gaming and embedded....

  • Environmental Project Manager

    5 months ago

    Markham, Canada AECOM Full time

    Company Description **Work with Us. Change the World.** At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the...