Application Support Analyst

1 day ago


Montréal, Canada Talan Full time

Company Description Talan Canada is growing and looking to strengthen its teams with several Application Support Analyst for the Montreal office, able to work with clients in several industries. **Job Description**: **Tasks and Responsibilities** - Manage alerts for resolution and escalate issues. - Diagnose and resolve technical issues according to common guidelines. - Act as the first line of contact for end users. - Liaise with the infra and development teams. - Keep track of the impact and track incidents. - Ensure issues are properly recorded for high priority incidents and follow up for quick closure. - Prioritize and manage multiple issues. - Maintain the repository of production alerts by category and report repeated problems in a timely manner **Qualifications**: - Computer science graduate - 2+ years of experience in a similar position - Knowledge of ITIL concepts and principles. - Good knowledge of Linux, Windows and SQL. - Excellent problem solving and communication skills. - Ability to provide step-by-step technical assistance. - Dynamic approach to respond to different situations. - Knowledge of Python (Asset). - Previous experience in a Financial environment (Asset). - English speaker - Able to communicate in French (Asset) Additional Information - We are looking primarily for employees recruited in permanent positions at Talan, but are open to working with freelancers - The teleworking conditions depend on the mandates to which our consultants are assigned **Joining Talan also means** - Joining an **international group** (10 countries, 3000 employees) of Professional Services and IT Consulting, committed to the digital transformation of its clients for over 15 years - Joining a **Canadian company**, created in 1997, with more than 100 consultants, working in an agile and pragmatic way with large companies (Finance, Insurance, Telecommunications, Services, Distribution, Public Sector) by combining consulting services / technological expertise / innovation / capacity to deliver and deploy projects - Joining **dynamic teams**, where the **employee's place is at the center of attention**, with the desire to create spaces that allow each person to grow, and societal and environmental commitments. - The "_**_Great Place to Work_**_" survey conducted this year for Talan confirms that we are well above the standards in Canada._ - Having the opportunity to access the various **communities** of practice throughout the group, to share expertise, to contribute to development and to innovate, all with a strong team and entrepreneurial spirit - Benefit from **market-competitive benefits** **Talan is a great playfield, it's up to you



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