Application Support Analyst

3 days ago


Montréal, Canada Talan Full time

**A propos de Talan**

Talan Canada is growing and looking to strengthen its teams with several Application Support Analyst for the Montreal office, able to work with clients in several industries.

**Tasks and Responsibilities**
- Manage alerts for resolution and escalate issues.
- Diagnose and resolve technical issues according to common guidelines.
- Act as the first line of contact for end users.
- Liaise with the infra and development teams.
- Keep track of the impact and track incidents.
- Ensure issues are properly recorded for high priority incidents and follow up for quick closure.
- Prioritize and manage multiple issues.
- Maintain the repository of production alerts by category and report repeated problems in a timely manner
- Computer science graduate
- 2+ years of experience in a similar position
- Knowledge of ITIL concepts and principles.
- Good knowledge of Linux, Windows and SQL.
- Excellent problem solving and communication skills.
- Ability to provide step-by-step technical assistance.
- Dynamic approach to respond to different situations.
- Knowledge of Python (Asset).
- Previous experience in a Financial environment (Asset).
- English speaker
- Able to communicate in French (Asset)



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