Application Support Analyst

Hello Connections

Posting Title: Application Support Analyst
Available: Immediate

**Salary**: open-ended
Position: Permanent

**it’s a hybrid opportunity with 2 days from office**

**Benefits List**:
**1) 3 weeks of vacations**

**2) 1 week of sick day or floating day so a total of 4 weeks**

**3) 3% on pension plan**

**4) 5% bonus on performance**

**5) 1.5% on training budget**

IT Unlock's mission is solving staff augmentation problems by providing the right IT experts in timely fashion manner to save our clients' time and money. In parallel, we solve companies' problems by implementing world's best AI solutions to automate and secure their call centres at a fraction of the cost.

**The Team**:
You will be part of a multicultural team, energetic and supportive contributed. We love winning while having fun at work. We offer the world’s best training to bring you to the next level. We have friendly culture and cooperative. We want to see you succeeding in your endeavor and be part of our family.

**Job description**:
We are looking for a talented Application Support Analyst. This is a permanent position. The work is hybrid and the applicant must live in the Montreal area. Beautiful technologies and nice challenge are waiting for you.

The responsibilities of the support analyst include, but are not limited to, the following:

- Supporting contribution, trading and position tracking software for foreign exchange, interest rate and credit, and equity markets.
- Provide rapid resolution to functional and technical issues and report incidents to the appropriate chain of command. End-users included: Traders, Sellers, Auditors, Middle Office.
- Establish, document and share procedures and practices for our team
- Automation of controls are indicators to monitor the proper functioning of the contribution tools, negotiation and related referential documents
- Liaise with teams from New York, Paris, Hong Kong
- Understand the regulated environment and the constraints of client activity
- Perform post-deployment testing of new releases (quality assurance)
- Process queries and ad hoc queries of users' search data
- Respond to the user within a set timeframe depending on the severity of the problem, document and track (case study, issues, impact studies, action plan)
- Technical research processes using sources such as error logs and technical documentation of products and identifying solutions to solve problems and improve efficiency.
- Respect internal standards, standards and IT processes ( ITIL )
- Timely communication of project production and status to the client and IT management.
- Effective oral and written communication with the various audiences and at the appropriate levels.
- Collaboration with development teams (NY / Paris) for the management of new versions
- Collaboration with the global support team (Paris / Asia) to ensure quality support for end-users
- Effectively manage the Customer relationship with the end user community

Profile

**Profile**
- Between three and six years of experience dedicated to support and operations in a complex information systems environment
- University degree in computer science or relevant field
- Experience in a finance environment considered a plus

**Skills**:

- Ability to work with complex information systems
- Ability to contribute to production operations and establish or improve operating procedures
- Ability to structure, document and share knowledge
- Written and oral autonomy in English
- Basic knowledge of market finance (shares, options, ETFs, etc.) considered an asset

**Aptitudes**:

- Organized
- Methodical
- Analytical
- Communication skills
- Teamwork

**Technologies**:

- SQL - SQL Server, Oracle
- Linux, UNIX, Windows, Azure
- Support / Ticketing tool
- Scripting languages (Bash, Python, Powershell, etc.)
- Autosys or other job scheduling tools
- Diverse programming languages

Skill setRequired:. 3-6 years of experience as a support and operation Analyst (intermediate). SQL. Linux. Shell. Oracle. English fluent. Ready for rotation support - 1 week per month : 11 AM to 8 PM - 1 or 2 weeks per month : 8:00 AM to 5 : 00 PM - 4th week: standard working hours - Rotation: 4 weekends per year Assets:. Windows. Azure. Support / Ticketing tool. Bash, Python, Powershell, etc.. Autosys or other job scheduling tools

**Job Types**: Full-time, Permanent

**Salary**: From $41,172.30 per year

**Benefits**:

- Dental care
- Extended health care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Montréal, QC: reliably commute or plan to relocate before starting work (required)