Technical Specialist, Project Support

Our Digital & Technology team wakes up every day with one goal in mind - to connect Canadians to the people and things that matter most. Collectively, we’re proud to support 30 million Canadians each month.

We manage a robust portfolio that champions the leading edge of technology and media. We drive projects that expand connectivity to underserved communities from coast-to-coast-to-coast; build and enhance our fixed broadband network to provide high-speed Internet, TV and Smart Home Monitoring; and support our world class wireless network, offering our customers Canada’s largest and most reliable 5G network. As the Digital & Technology team, we are building our tomorrow, today.

Come play a key role in building the future of innovation in Canada, Let’s make your possible.

Do you enjoy working on high-scale, complex, and high visibility projects and programs? If yes, consider the following opportunity:
Technical Operations has an exciting opportunity for you if you are striving to work in a motivating, dynamic, fast-paced environment as a **Technical Specialist, Project Support.**

We are looking for a responsible and passionate individual who will support the Network Operations teams. This is your chance to demonstrate your skills and competencies in a rapidly changing equal opportunity environment. We look forward to meeting with you and helping you succeed in this opportunity.

**What you will be doing**:

- Develop, deliver, and continuously improve the third-party contractor orientation program including documentation packages.
- Assist other technical specialists in developing and delivering technical training to operations team members.
- Assist other technical specialists in the technical onboarding of new operations team members.
- Assist other technical specialists in the dimensioning, operation, and upgraded of the test lab.
- Identify opportunities and drive improvements to strengthen our training and orientation programs, improve the customer experience, or reduce waste.
- Work with other departments such as Technology, Engineering, Planning, NOC, and others to participate in or initiate cross-functional team initiatives to drive continuous improvements in a variety of domains.
- Build an understanding of industry trends and contribute to the implementation of standards and practices for areas of domain expertise.
- Prepare impactful presentations and training material then present them in front of internal and external partners.

What you will bring:

- 6 - 10 years of experience required.
- Telecommunication industry experience is preferred.
- Advanced knowledge of cell site architecture, hardware, and maintenance processes.
- Knowledge of various teaching and presentation methodologies.
- Strong organizational, communication, and presentation skills.
- Excellent verbal and written communication skills with the ability to deliver complex technical information clearly and concisely to a variety of audiences.
- General understanding of the company’s overall business operations and products.
- Quality Management designation or a commitment to quality performance and teamwork across multiple disciplines.
- Project Manager designation or you are detail-oriented with an aptitude for tracking progress across many disciplines.
- Program Manager designation or demonstrated leadership skills in strategy and planning.
- An agile mindset supporting an agile working environment.

**Schedule**: Full time

**Shift**: Day

**Length of Contract**: Not Applicable (Regular Position)

**Work Location**:7810 Keele Street (906), Concord, ON

**Travel Requirements**: Up to 10%

**Posting Category/Function**:Project Management & Engineering

**Requisition ID**: 277652

**Together, we'll make more possible, and these six shared values guide and define our work**:

- Our people are at the heart of our success
- Our customers come first. They inspire everything we do
- We do what’s right, each and every day
- We believe in the power of new ideas
- We work as one team, with one vision
- We give back to our communities and protect our environment

Posting Notes: Digital & Technology