Technical Services Manager

Overview:
**Technical Services Manager**

Are you passionate about technical knowledge and problem solving? Looking to build your career in an exciting industry and growing world class organization? Come see why so many of our team members recommend us to their friends.

**Who are we?**

Rentokil Canada Corporation is a part of a family of companies pride ourselves on being a trusted partner to many of the world's leading brands across industries as diverse as manufacturing, distribution, retail, food service, and hospitality. We are extremely proud of our legacy of excellence and constantly work to enhance the value and impact of our services.

**Responsibilities**:
**What does a Technical Services Manager do?**

The Technical Service Manager (TSM) is responsible for providing technical knowledge and expertise, problem solving, and coaching and development skills in support of Rentokil Operations. The TSM works closely with Regional Operations Director and provides District offices with remote and on-site support at customer locations performing site assessments, risk analysis, and supporting Operations through coaching and solution development. Utilizing service data and customer feedback, the TSM identifies improvement opportunities and works collaboratively with Operations management at the District and Regional level to develop and deliver training and Operational improvements to meet Rentokil Quality standards, increase customer retention, and further develop Rentokil associate’s expertise.

The Technical Service Manager supports Rentokil Sales and Marketing teams with technical information, customer issue response and support, and providing presentations, articles and interviews in support of Rentokil business activities. The TSM supports Operations with knowledge of state rules and regulations, certification and licensing requirements, and assistance in achieving associates certifications.

The TSM advances the Rentokil safety culture through training support, field interaction with associates, and conducting facility audits and assessments. The Technical Service Manager works to identify product, process, and associate development opportunities to deliver Rentokil best-in-class programs and services, and supports Rentokil’s Research and Development initiatives in conducting field trials and product evaluations.

The Technical Service Manager stays current on urban pest trends, pest management innovations, and integrated pest management solutions to ensure Rentokil provides best-in class customer service with the best trained, and most competent, Specialist in the industry.
- Effectively utilize analytical tools to monitor the success pest programs, identify areas of opportunity or need for improvement, and develop action plans in collaboration with Operations to address. Track improvement progress and adjust.
- Support Operations in issue resolution through conduct of risk assessments, root cause analysis, and development of action plans to resolve pest issue at customer sites. Utilize remote data analysis, communication and coaching with Specialists and Operations Managers, and on-site support.
- Contribute to the development and implementation of best-in-class pest control programs that effectively and efficiently resolves customer pest issue through innovation, process and protocol development, and in-field execution.
- Support program implementation: conduct protocol training, ensure product usage and equipment operating protocols are executed and program goals are achieved.
- Develop Rentokil Specialist to be the most competent pest control specialist in the industry through in-field coaching and by utilizing current Rentokil programs, including a) Rentokil Career Advancement b) Certified Field Training Program c) Customer Service Quality Program d) Command Center data analytics.
- Work collaboratively with the Regional Director and District Managers to advance associates through training and career advancement program as scheduled. Ensure action plans are developed and executed to meet goal of full training compliance.
- Utilize Rentokil’s Digital Pest App to identify challenging accounts by Market segments and develop programs to enhance district team competency to meet/exceed customer expectations
- Identify pests submitted from service centers/regional customers as well as provide information regarding biology & appropriate mitigation advice.
- Assist Field Customer Service team to meet/exceed customer service quality standard by supporting customer quality service programs and initiatives, identifying deficiencies and developing action plans to improve.
- Assist Sales/Marketing department to support local/regional/national initiative. Provide technical expertise, content, articles, and interviews for industry events and public outreach. Develop customer facing presentations to support Sales.
- Maintain relationships with state regulatory agencies to ensure we remain in compliance wi