Customer Service Representative

We are seeking a Sales Associate to become an integral part of our team in The UPS Store in Brantford. We are a high-traffic location run by the owner and a small team. By this job post, we're looking primarily for people who live around Brantford. The schedule could be 40 hours per week and must be available to work Saturdays.

Tired of being covered in grease at your restaurant job? Had enough of working nights? Ready to get out of that stuffy office or dirty warehouse? Fed up with co-workers who just don't care? Join The UPS Store team as we conquer the customer service world... We're a team of hard-working, fun-loving professionals who get the job done right. We spend our days making customers happy and we've got the skills, tools, and attitude to make that happen...

Job Responsibilities:
The Center Associate is responsible to deliver world-class customer service to all retail customers. They receive and process packages for courier shipment, operate printing and copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options. The associate exhibits confidence by knowing best practices as related to the industry. Also we need associate to meet other businesses and introduces our services to them as new repeat customers.
- **-Try to promote the business and up-sales**:

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- Going around the area to introduce our services to related businesses and vendors to get customer traffic**:

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- Deliver outstanding customer service to walk-in customers and telephone inquiries.**:

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- Continuously practice good listening skills with customers and leadership.**:

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- Take ownership of the customer's shipping problem and offer viable solutions.**:

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- Act to learn all product and service offerings, alternative solutions, and industry trends.**:

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- Operate all equipment, software, and devices in an expert fashion and be willing to teach others.
- Maintain a clean and safe working environment.**:

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- Welcome and identify customer needs**:

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- Explain products and services to customers**:

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- Printing, Designing, Packing and Shipping jobs**:

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- Monitor inventory to ensure product is in stock**:

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- Enter and process customer orders**:

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- Investigate and resolve customer complaints**

**Requirement**:

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- Proficient in the use of computers and commonly used business software**:

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- Quick and accurate typing and data entry**:

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- Familiar with Customer Services**:

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- Communication skills consist of effective verbal and written communications**:

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- Ability to effectively multi-task**:

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- Friendly and outgoing personality**:

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- Detail oriented and fast learner**:

- **Ability to thrive in a fast-paced environment**:

- **Ability to build rapport with customers**:

- **Being certified of a graphic design program would be privileged**

**Please include a pdf or word document as well as write a small paragraph describing yourself and why you think you may be a good fit for the job. Please ensure your current/local address is updated on your resume.**

**Applications will not be considered for the following**:
**1. You currently reside outside of the local area**

Pay: $17.20-$19.00 per hour

Expected hours: 20 - 40 per week

Additional pay:

- Bonus pay
- Tips

**Benefits**:

- On-site parking
- Store discount

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Brantford, ON: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- sales: 1 year (preferred)

Work Location: In person